Edsi
From Edsi's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Title: Workforce Counselor
Salary: $45,000
Classification: Non-Exempt
Scope of Position: Assess jobseekers and determine the most appropriate path to return to work. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.
Provide individualized case management and career counseling to participants in all areas related to gaining and/or retaining employment and career advancement
Complete necessary WIOA data entry requirements in CWDS
Coordinate with program leadership to prepare performance reports, suggest program innovations and improvements, and celebrate participant successes
Maintain participant files in accordance with state and local regulation
Develop and update a customized service plan to align with participant employment and training goals
Follow-up with partner agencies to ensure successful engagement in prescribed support services
Counsel, motivate and encourage assigned caseload of participants to develop and guide through a customized career pathway and training opportunities
Maintain organized tracking by documenting all participant interactions, contacts, activities, case notes, and files
Provide the support that participants need to overcome barriers and reach their employment/educational goals
Monitor participant progress via outreach, at least monthly, to ensure successful employment and training outcomes
Offer follow-up support services to help participants retain employment or educational goals to ensure that performance measures are met
Assist in the outreach and recruitment of new participants
Explain the program’s eligibility requirements to perspective participants
Determine program eligibility and ascertain required documentation
Complete intake assessments with all eligible participants to determine fit for the program. This includes assessing their motivation, commitment, and their basic skill levels.
Ensure the required enrollment paperwork and documentation is completed and located in the participant files
Document services provided in digital management system
Document basic skills and career assessment information in participant files
Maintain data on employment, education, retention and other performance measure requirements
Attend all staff meetings in order to contribute to program issues and update on agency issues
Attend scheduled in-service training in order to develop professional skills
Other opportunities as available
Ability to prioritize tasks and document visits and contacts
Demonstrated telephone, computer and written communication skills
Ability to maintain flexibility as needs of contract or contractor require
Bachelor’s degree in human services, business, education, training or related area is preferred
Previous customer service experience required
Working knowledge of MS Windows, Word and Excel
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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