Job Description
Title: Special Programs Coordinator for the Choices, SNAP, RESEA and Call Center
Salary: $64,000 + benefits
Classification: Exempt
Scope of Position: The Program Specialist will receive guidance and direction from Area Managers and any newly designated special projects and/or special initiatives under Choices, SNAP, RESEA and Call Center. The Program Specialist is responsible for collaboration with funders, stakeholders, and customers to understand the vision and objectives of each special project and initiative on the services needed. The Program Specialist will utilize project management tools and data tracking to capture customer engagement, efforts, and outcomes specific to each project or initiative.
Essential Functions
Establish a positive, high-performing culture by demonstrating EDSI’s core values
Work directly with the local program leaders and funder in the implementation and planning of special projects and initiatives
Liaise with funder, employer, and other partner stakeholders to define project requirements, scope and objectives, and review ongoing outcomes
Maintain a positive partnership with funders by attending meetings, engaging in proactive communication, discussing best practices, presenting program innovations
Collaborate with Area Managers on the budget (if applicable), deliverables, and strategy of each project or initiative
Schedule one-to-one meetings with leadership to ensure that program goals are met or exceeded
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Communicate regional best practices that will support these programs
Support the organization of planning workshops for the region
Provide support and strategies in outreach, screening, case management, job matching, and workshop facilitation services specific to the scope of work
Serve as a back-up and support to each EDSI staff member assigned to the project
Monitor project progress and proactively address any changes in project plan
Responsible for data tracking of every service provided and utilization of the state system of record
Demonstrate fluid approach to work and actively be part of continuous improvement and training
Travel is required (up to 50%)
Assist Area Managers with special projects that arise from funder requests
Other opportunities as available
Education and Experience Requirements
Bachelor’s degree required
Excellent written and verbal communication skills
Must be able to work independently with little or no supervision
Use language reflective of a commitment to diversity; demonstrate cultural competence
Ability to interact with a wide variety of individuals and demonstrate a positive professional attitude
Prior experience in case management, facilitation, and project management preferred
Strong interpersonal and servant leadership skills required
Clean driving record, valid Driver’s License
Excellent writing and proofing skills and Proficient in Microsoft Office applications
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.