Edsi
From Edsi's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
We are seeking a dynamic and team-oriented individual to join our spirited team.
Title: Program Team Lead
Classification: Exempt
Salary: $64,000
Scope of Position: The Program Team Lead will provide leadership and support to staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants.
Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
Provide guidance and support to staff to ensure positive outcomes and goals are met
Perform bi-weekly caseload reconciliations for staff
Create solutions to participant attendance problems
Facilitate weekly meetings with the staff to ensure that best practices are being used and discuss improvements/goals
Ensure consistent and comprehensive case management and follow-up, verifying that post-placement contacts are made as required by the contract
Work with the leadership team on implementing processes that increase customer engagement
Coordinate participant retention services and accommodate participant work schedules
Provide detailed employee training for new hires
Monitor staff performance and participate in staff reviews on a quarterly basis
Assist in the preparation of project reports as needed
Complete monthly Docushare uploads to ensure performance goals are being met
Based on customer demand, may provide case management and follow-up
Other opportunities as available
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Bachelor’s degree in a related field, or an equivalent combination of education and 3–5 years of relevant leadership experience
Ability to prioritize tasks
Strong organizational skills
Career counseling/customer service experience required
Problem-solving skills and ability to work in a team environment
Demonstrated telephone, computer, and written communication skills
Ability to maintain flexibility as needs of contract or contractor require
A working knowledge of Microsoft Office Suite
Valid driver’s license and clean driving record required
Job Ad Program Team Lead Gulf Coast Region
Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Program Team Lead position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. As a Program Team Lead, you are responsible for providing leadership and support to staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants.
Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
Perform bi-weekly caseload reconciliations for staff
Facilitate weekly meetings with the staff to ensure that best practices are being used and discuss improvements/goals
Ensure consistent and comprehensive case management and follow-up, verifying that post-placement contacts are made as required by the contract
Work with the leadership team on implementing processes that increase customer engagement
Assist in the preparation of project reports as needed undefined
Bachelor’s degree in a related field, or an equivalent combination of education and 3–5 years of relevant leadership experience
Strong organizational skills with the ability to prioritize tasks
Career counseling/customer service experience required
Problem-solving skills and ability to work in a team environment
A working knowledge of Microsoft Office Suite
Valid driver’s license and clean driving record required
EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified. Bring your expertise to EDSI where you can live our values of Show Up, Smile, and Support every day! www.edsi.com
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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