Edsi
From Edsi's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Title: Performance Manager
Classification: Exempt
Salary: $75,000
Scope of Position: The Performance Manager will oversee the Data Management Office (DMO), including the Tracking Unit and Quality Assurance team. The Performance Manager will oversee program performance, track key metrics, and ensure staff accountability in meeting contract deliverables and workforce system goals.
Work with staff to ensure customer flow, service delivery, and data management are efficient and effective
Assign work to DMO staff in conjunction with the Performance Specialist
Evaluate and standardize office procedures and effectively troubleshoot and resolve issues
Ensure data entered on the required system(s) is current, accurate and timely
Retrieve and organize critical operations reports
Present data and reports to leadership in a clear and effective manner, using graphs, tables, and other methods
Attend and/or lead regional meetings
Monitor DMO staff production and provide coaching as necessary
Based on analysis, determine where improvements can be made to center operations
Assist with staffing logistics
Implement and adhere to the Quality Assurance System
Provide research and support for critical team decisions
Manage ISO compliance and audits
Track, report, and ensure compliance with ISO auditing process
Other opportunities as available
Bachelor’s degree in a related field, or an equivalent combination of education and 4–10 years of relevant leadership experience
Data analysis experience preferred
Excellent communication and problem-solving skills
Previous experience with Workforce Development or Workforce Programs is a plus
Proficiency in Microsoft Office applications, with a high proficiency in Microsoft Excel. Knowledge of Smartsheet and/or Power BI is a plus.
Regional travel is required
Valid driver’s license and clean driving record required
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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