eClerx

Program Manager

Mumbai, India · On-site
Salary not published
Posted 2 months ago

From eClerx's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

Business Transformation Leader – Customer Operations Location: Airoli Level: SPM / APGM Experience: 8+ years Role Overview The role will work closely with the Vertical Head to drive and govern multiple Customer Operations transformation initiatives, ensuring effective…

What they ask for vs. your profile

Must have

Stakeholder management
Data visualization
Excel
Microsoft Office
Problem solving
Process improvement
Project management
Risk management

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eClerx

Program Manager

Mumbai, India · On-site
Salary not published
Posted 2 months ago

From eClerx's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

Business Transformation Leader – Customer Operations

Location: Airoli

Level: SPM / APGM
Experience: 8+ years

Role Overview

The role will work closely with the Vertical Head to drive and govern multiple Customer Operations transformation initiatives, ensuring effective execution, stakeholder alignment, risk management and timely delivery.

Key Responsibilities

Drive governance and execution of multiple transformation projects.

Track project progress, timelines, dependencies and key deliverables.

Manage stakeholders and drive timely closure of action items.

Identify risks and gaps and ensure timely resolution.

Prepare dashboards, reports and leadership updates.

Coordinate with cross-functional and geographically distributed teams.

Support process improvement and standardization initiatives.

Key Projects

Key Requirements

8+ years of experience in Project Management / Operations / Business Transformation.

Strong project governance, execution and stakeholder management skills.

Good analytical, problem-solving and communication skills.

Strong Excel, PowerPoint, reporting and dashboarding skills.

Ability to manage multiple projects and stakeholders independently.

Good working knowledge of Claude and GPT.

What they ask for vs. your profile

Must have

Stakeholder management
Data visualization
Excel
Microsoft Office
Problem solving
Process improvement
Project management
Risk management

What they ask for vs. your profile

Must have

Stakeholder management
Data visualization
Excel
Microsoft Office
Problem solving
Process improvement
Project management
Risk management

Your match

A free account lets you apply, save this job, see how well you match and check your resume against it.

Reach the hiring team

A short note to a recruiter or the hiring manager after you apply can get your application read sooner.

ATS check

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ATS check

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