Assist with projects that involve process improvement for the voting platform
Provide direct client training to drive adoption of the voting platform
Support onboarding of new Lenders for the voting platform
Provide ongoing support to new clients with training and manual processing of votes, launching amendments, and walkthroughs of the voting platform
Triage, categorize, and prioritize client issues to ensure timely routing and resolution
Eligibility Requirements
1–3 years of experience in a client support, operations, or analyst role — typically within financial services, loan servicing, syndicated lending, or agent bank operations
Prior experience with loan or amendment documentation, or exposure to syndicated loan market processes, is a strong plus
Experience supporting a software platform or client-facing system (helpdesk, CRM, ticketing tools)
Strong verbal and written communication skills, with the ability to explain technical or process-related concepts clearly to external clients
Ability to triage, categorize, and prioritize multiple client issues simultaneously in a fast-paced environment
Experience providing client training or onboarding support, particularly for new systems or platforms
Analytical mindset with an interest in identifying and recommending process improvements
Proficiency with Microsoft Office, CRM/ticketing systems, and general comfort learning new platforms quickly
Bachelor's degree in Business, Finance, or a related field preferred; equivalent work experience may be considered in lieu of a degree
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
