What you will accomplish
As the Program Manager, you will be responsible for the end-to-end go-to-market planning, execution and program management for a critical strategic initiative. You will serve as the primary link between operations, external partners, and cross-functional eBay teams to ensure a seamless launch and sustained growth.
GTM planning and execution
Lead the end-to-end GTM orchestration and project management for strategic initiative, from initial launch readiness through post-launch refinements
Proactively identify, problem solve, and resolve potential project blockers / risks and triage complex issues across stakeholders
Act as the central point of contact across operations, business, product, marketing, legal and more to ensure critical path milestones are met for successful launch
Program management
Lead the strategic global program management to drive growth and optimize performance for strategic initiative
Develop and own escalation playbooks for common issues and triage customer problems to ensure a frictionless experience
Serve as primary operational point of contact for partner by managing day-to-day relationship ensuring operational alignment, and strengthen working relationship
Own program insights and reporting against key business metrics in Weekly Business Reviews (WBR)
Act as a change management lead for changes with operations or with partners
What you will bring
3-5+ years of experience in Project Management, Program Management, or GTM Operations
Advanced proficiency in Excel with a strong ability to analyze business metrics and report on performance
Exceptional communication skills, with the ability to influence and coordinate cross-functional stakeholders without formal authority
Experience managing external partner or client relationships as a primary point of contact
A self-starter who can work independently to achieve goals on time
Strong "follow-through" mindset with a proven track record of meeting deadlines in high-pressure environments
High degree of agility and comfort with changing or evolving strategic directions
Familiarity with project management tools to maintain rigorous schedule, identify critical path
Experience and ease using AI to drive program management deliverables more efficiently
Travel to partner offices and AG operational centers as needed
Prior experience in authentication, logistics/operations, or exposure to product development, is a plus
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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