Key Responsibilities
Team Leadership & Development
Lead, coach, and develop a team of catalogers to deliver accurate, high-quality catalog listings.
Recruit, onboard, and train new catalogers to support business growth and increased auction volume.
Establish performance expectations, provide ongoing feedback, and conduct regular performance reviews.
Foster a culture of accountability, continuous improvement, and operational excellence.
Develop staffing plans and schedules to support a seven-day-per-week operation.
Catalog Operations
Own the day-to-day cataloging priorities to ensure auction launches remain on schedule.
Ensure catalog data and metadata are complete, accurate, and optimized for customer discovery and auction performance.
Monitor productivity, quality, and turnaround times while identifying opportunities to improve efficiency.
Balance competing priorities across multiple auctions and changing business needs.
Workflow & Operational Management
Manage labor allocation to maximize productivity while maintaining service level expectations.
Oversee cataloging workflows and continuously improve operational processes.
Prioritize and manage Monday.com ticket requests to ensure work is assigned, tracked, and completed efficiently.
Identify bottlenecks and implement solutions that improve throughput and quality.
Cross-Functional Collaboration
Partner closely with the Inbound Manager to align intake and cataloging priorities.
Work with the Authentication Manager to ensure authenticated items move efficiently through the cataloging process.
Coordinate with the Photography Manager to synchronize imaging and catalog production timelines.
Collaborate with the Sales team to prioritize high-value consignments, promotional auctions, and business-critical launches.
Serve as the primary point of contact for cataloging operations across partner teams.
Process Improvement
Develop scalable workflows and standard operating procedures to support continued business growth.
Utilize operational metrics to drive performance improvements and resource planning.
Implement best practices for metadata consistency, catalog quality, and operational efficiency.
Champion continuous improvement initiatives that enhance the customer experience and operational effectiveness.
Qualifications
Required
Bachelor's degree or equivalent professional experience.
5+ years of people management experience, including hiring, coaching, and developing high-performing teams.
5+ years of experience in the collectibles industry with strong knowledge of collectibles categories, market trends, and product attributes.
Experience managing operational workflows in a fast-paced production environment.
Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
Experience using work management platforms such as Monday.com, Jira, Asana, or similar tools.
Excellent communication and cross-functional collaboration skills.
Strong analytical and problem-solving abilities with a data-driven approach to decision-making.
Preferred
Experience supporting auction operations or marketplace businesses.
Knowledge of cataloging standards, taxonomy, and metadata management.
Experience scaling teams in a high-growth environment.
Familiarity with Lean, Six Sigma, or continuous improvement methodologies.
Success Metrics
On-time auction launch readiness.
Catalog accuracy and metadata quality.
Team productivity and labor efficiency.
Monday.com ticket completion and SLA performance.
Successful hiring, onboarding, and retention of cataloging staff.
Cross-functional partner satisfaction.
Continuous improvement in operational throughput and scalability.
Leadership Competencies
People-first leader with a passion for coaching and developing talent.
Strong operational mindset with exceptional prioritization skills.
Collaborative partner who builds strong relationships across departments.
Adaptable and comfortable working in a fast-paced, evolving environment.
Customer-focused with a commitment to quality and continuous improvement.
Additional Details
The base pay range for this position is expected in the range below
$61,600 - $103,600
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Remote roles are not eligible for U.S. visa sponsorship.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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