Job Responsibilities
The Trainer supports the development and execution of training programs for recruiting agents and Team Leads. This role is responsible for onboarding new hires and improving recruiting effectiveness, respondent quality, and process adherence through structured training and coaching. The Trainer serves as a key partner to the Manager, Assistant Manager, Team Leads, and HR to ensure employees are equipped to deliver consistent, high-quality outcomes.
Develop, maintain, and continuously improve onboarding programs for recruiting agents and Team Leads based on performance results and employee feedback.
Develop and maintain training materials, process documentation, job aids, and standard operating procedures aligned with operational needs, organizational objectives and recruiting best practices.
Coordinate and facilitate new hire onboarding, training sessions, certification activities, and ongoing development programs.
Deliver instructor-led, virtual, and one-on-one training sessions for new and existing employees.
Assess employee training needs and identify skill gaps through quality reviews, performance results, observations, and feedback from leadership.
Provide ongoing coaching and development support to recruiting agents and Team Leads to improve respondent quality, process compliance, recruiting effectiveness, and productivity.
Support continuous learning initiatives through refresher training, advanced recruiting workshops, and leadership development programs.
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Support implementation of new tools, technologies, processes, and recruiting methodologies through training and change management activities.
Track and report training participation, certification completion, onboarding progress, and training effectiveness metrics.
Experience / Qualifications
2+ years of experience in market research recruiting, training, coaching, call center operations, learning and development, or related operational roles.
Experience developing, delivering, and evaluating training programs and learning materials in a professional environment.
Demonstrated success coaching individuals and teams to improve quality, and performance.
Excellent presentation, facilitation, written, and verbal communication skills.
Demonstrated commitment to continuous improvement, operational excellence, and employee development with organizational skills and attention to detail.
Ability to analyze performance to identify training opportunities and measure effectiveness.
Proficiency in Microsoft PowerPoint, Excel, Outlook, Teams, and knowledge management or learning platforms.
Ability to work independently, build relationships across teams, and influence performance through coaching and collaboration.
