Detailed Job Description
This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00.
Working as part of the On Site Support team you will gain access to a large library of training courses and accreditations to help further your skills and development.
We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.
Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals.
This role is primarily site based at Guildford, but will involve support for supported sites such as Frimley.
As a Desktop Support Engineer you will
Provide on-site field support to customers including installation, and servicing and repairing of systems and equipment.
Carry out Security Audits of all devices holding Data on the network by Scanning and reporting
Answers customer queries and resolves issues. Refer other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
Act as a liaison with customers on administrative and technical matters for assigned projects.
Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.
Assists in the design of basic technical programs for projects or enhancements to existing programs.
Break-Fix of all in-scope managed devices
Asset Management & Stock Management
Managing the lifecycle of loan user equipment
Act as a central point of contact for the customer
Software and system fault diagnosis, analysis and fix
Take responsibility for stock used and follow the correct procedures regarding stock management
Proactively keeping the customer updated with problem status at all times
Identifying and reporting risk as appropriate in accordance with the guidelines.
Essentials Skills/Qualifications
SC Security Clearance
Experience working with the company's hardware, software and equipment products
Experience working with customer technology and support requirements
Experience working with process and/or system design concepts
Experience working with appropriate programming languages, operating systems and software
Experience working with engineering principles and practices
Desirable Skills/Qualifications
Basic Network Knowledge (Patching, tracing switch information etc.)
Service Now Ticketing System Experience
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