Leverage ServiceNow insights to identify trends and drive improvements.
Collaborate with cross-functional IT teams to ensure seamless service delivery.
Maintain a professional and high-standard TechBar environment.
LEADERSHIP AND MENTORSHIP
Coach and mentor TechBar Analysts to uplift capability and consistency.
Drive ServiceNow best practices, including ticket quality and workflow adherence.
Support onboarding and development of new team members.
Contribute to knowledge base creation and continuous improvement.
Foster a positive, high-energy, and service-focused team culture.
KEY CAPABILITIES AND BEHAVIOURS
Proactive leadership and continuous improvement mindset
Strong customer service orientation
Positive energy and professional presence
Advanced technical troubleshooting capability
Advocate for modern workplace practices
Strong sense of ownership and accountability
Effective collaboration and influence
Adaptability in a fast-paced environment
SKILLS AND EXPERIENCE
Extensive experience in end-user computing or TechBar environments
Advanced troubleshooting across devices and enterprise applications
Strong experience with Microsoft 365 and modern workplace platforms
Demonstrated expertise in ServiceNow or equivalent ITSM tools
Understanding of ITIL-aligned processes and service management
Experience with device lifecycle and asset management
PERFORMANCE OUTCOMES
Success in this role is demonstrated through consistent delivery of high-quality services, effective resolution of complex issues, strong customer satisfaction, and measurable improvements in service performance driven through ServiceNow insights and practices.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
