Execution modes: scheduled, human-triggered, ticket-triggered (PARES), mail-triggered (MaMI), API-based
HA deployment: RHEL Pacemaker clustering, PostgreSQL synchronous replication
DXC Arise — Level 1.5 Agentic AI integration for autonomous incident triage and automated ticket enrichment
DXC OASIS — Single pane of glass management plane for cross-platform analytics
Observability-Driven Automation (Required)
Dynatrace closed-loop automation: Davis AI detection → webhook → ROMS → Ansible playbook execution → Dynatrace Metrics API validation
SolarWinds-triggered network automation: NPM/NTA events → ServiceNow workflows → Ansible playbooks for:
WAN degradation diagnostics
Port flap triage (approval-gated port bounce)
AP recovery and client rebalancing
Configuration drift detection and baseline restore (NCM)
BGP neighbor failure diagnostics
Pre-meeting wireless readiness validation
Bridge AIOps — event correlation feeding automation triggers
Automation Factory Operating Model
This role operates within the DXC Automation Factory — a 10-person squad using Agile/Scrum delivery (sprint planning, backlog prioritization, controlled releases).
Squad composition: Automation Factory Lead, Platform Architect (ServiceNow/Dynatrace), Platform Engineers (3), Automation Engineers (2), DEX Automation Engineers (2), Scrum Master (1).
Automation is opt-in per use case — no production behavior change without Maaden’s explicit authorization.
ServiceNow Integration (Detailed)
All automation workflows must integrate with Maaden’s ServiceNow instance:
Incident auto-creation with diagnostic data
Change requests with pre-checks, back-out plans, post-validation
Approval gates via ServiceNow task toggles and standard change templates
Full evidence trail: what, where, when, outcome, attachments
CMDB accuracy ≥97% as a prerequisite for automation targeting
Governance & Compliance
NCA (National Cybersecurity Authority) and NDMO regulatory compliance
All write actions are approval-gated via ServiceNow
Pre-checks, back-out plans, and post-validation mandatory for every automated action
Year 1 target: 40% incident auto-remediation; Year 3 target: 100% eligible categories
Additional Technical Skills (Required)
Jenkins — pipeline orchestration and CI/CD for automation releases
Git — version control with tagging and semantic versioning
Python — scripting for custom automation and API integration
PowerShell — Windows automation (WinRM-based execution via ROMS)
Language
Bilingual Arabic and English proficiency required.
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