Manage and support Remote Desktop Services (RDS) — Session Host, Connection Broker, Gateway, Web Access, and Licensing — including farm design, session management, and user-profile/FSLogix configuration.
Administer, secure, and troubleshoot the Remote Desktop Protocol (RDP) — connectivity, certificates, encryption/NLA, Group Policy controls, and remote-access performance.
Endpoint Management — SCCM/MECM, WSUS & Ivanti
Design, implement, and maintain the SCCM/MECM hierarchy (Primary/Secondary sites, Distribution Points, Management Points, Software Update Points); define and enforce policies, standards, and operating procedures.
Administer WSUS and Software Update Points; manage Ivanti (and comparable endpoint/patch-management platforms) for patching, software distribution, and endpoint control.
Monitor site/endpoint health and client status; maintain boundaries, collections, and client settings; perform site backup and disaster-recovery validation.
Patch Management & Compliance
Plan and execute enterprise patching strategies for Windows client/Server OS, Office, and third-party applications using WSUS, SCCM ADRs, and Ivanti.
Configure, test, and deploy Automatic Deployment Rules (ADRs) and Compliance Baselines; monitor compliance reports and remediate non-compliant endpoints and servers.
Collaborate with IT Security to align patching with corporate security policies and vulnerability-remediation targets.
Software Deployment & Application Packaging
Package, test, and deploy applications across enterprise endpoints and RDS hosts using SCCM task sequences; automate deployments with PowerShell and advanced techniques.
Resolve deployment issues including application conflicts and installation failures; maintain software inventory, license tracking, and reporting.
Operating System Deployment (OSD) & Windows Lifecycle
Manage Windows OS imaging, boot images, driver packages, and task sequences; lead in-place upgrades, bare-metal deployments, and device/server refresh cycles.
Maintain a library of standardised enterprise images (client and Server) aligned with IT standards; optimise OSD workflows for reliability and minimal downtime.
Automation, Reporting & Incident Leadership
Drive automation for patching, provisioning, monitoring, and compliance using PowerShell (and tools such as Ansible/PowerCLI where applicable).
Develop SQL queries and SSRS reports for inventory, compliance, deployment, and patch status; track KPIs (patch-compliance rate, deployment success rate, client/server health).
Lead root-cause analysis for major incidents across Windows, RDS, and endpoint environments; mentor L1/L2 engineers and maintain accurate documentation (CMDB integrity, runbooks).
Technical Skills & Experience
Essential
Advanced Windows Server administration — Windows Server 2016/2019/2022 and 2025 — including Active Directory, GPO, DNS, and DHCP.
Hands-on management of Remote Desktop Services (RDS) — Session Host, Connection Broker, Gateway, Web Access, Licensing — and the Remote Desktop Protocol (RDP), including secure configuration and troubleshooting.
Proficient in Windows client OS, networking, and endpoint security.
Expert knowledge of SCCM/MECM — hierarchy, client deployment, site maintenance, task sequences, ADRs, and compliance baselines.
WSUS administration and enterprise patch management.
Ivanti (or comparable endpoint/patch-management platform) for patching and software/endpoint control.
PowerShell scripting for automation and troubleshooting; advanced SQL and SSRS reporting.
Must have DV Clearance
Desirable
FSLogix / user-profile management and VDI exposure; RDS farm scaling and load-balancing.
Software packaging tools (AdminStudio, Wise, App-V); monitoring tools for large SCCM infrastructures.
Windows Server virtualisation (VMware vSphere/vCenter, Hyper-V, or Nutanix) and automation (Ansible, PowerCLI).
Security baselines (e.g. CIS) and system-hardening / ITSM compliance experience.
Qualifications & Certifications
Bachelor’s degree in IT, Computer Science, Engineering, or related field (or equivalent experience).
Typically 4–8+ years in Windows Server/OS, SCCM/MECM administration, and endpoint/patch management.
Desirable: Microsoft Certified (e.g. Windows Server Hybrid Administrator Associate / endpoint-management credentials), Ivanti product certification, and ITIL Foundation.
English proficiency to a high professional standard.
Professional Attributes
Strong analytical and problem-solving skills for large-scale deployments.
Clear written and verbal communication with technical and non-technical stakeholders.
Automation-first, continuous-improvement mindset; strong documentation and knowledge-sharing habits.
Able to mentor junior engineers and act as an escalation point under pressure.
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