Support deployments, updates and technology roll-outs.
Work with complex bespoke systems, including training, audio/visual, networking and telephony solutions.
Use your understanding of network design and customer infrastructure to troubleshoot complex issues.
Develop installation and escalation plans to support successful project delivery.
Work as part of a small team, making decisions on complex technical and business issues.
Communicate technical solutions clearly to customers and colleagues at different levels.
Deliver work in line with strict guidelines, standards and customer quality expectations.
What we’re looking for
You’ll ideally bring
At least 3 years' experience within an IT support organisation.
Strong experience working with people at different levels within a military environment.
Excellent customer service, interpersonal and communication skills.
Good knowledge of network design and topology.
Strong understanding of ITIL incident management, including working to SLAs and keeping customers informed.
Hands-on experience delivering technology solutions on-site and working under pressure to meet deadlines.
Experience researching and troubleshooting complex technical issues.
Project delivery experience within environments governed by strict MoD guidelines and standards.
Demonstrable configuration management experience.
Strong organisational skills and the ability to work independently as well as part of a team.
Desirable technical knowledge
Experience or knowledge across some of the following would be advantageous:
LAN and WAN
Wi-Fi and 4G
Ethernet and Secure+ Ethernet
ADSL, FTTC and SOGEA
Core networks
Circuit mapping
VLANs
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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