Serve as the primary point of contact for insurance customers, building strong relationships with executives, business leaders, and IT stakeholders.
Facilitate project kickoffs, requirements workshops, status meetings, steering committees, and executive reviews.
Coordinate software configuration, customization, integration, testing, deployment, and production support activities for insurance solutions such as policy administration, claims management, billing, underwriting, and broker platforms.
Identify, assess, and mitigate project risks and issues, driving resolution of escalations and conflicting priorities.
Manage change requests, ensuring proper impact assessment, governance approvals, and maintenance of risk registers, issue logs, and decision logs.
Lead cross-functional teams including business analysts, solution architects, developers, QA teams, data migration specialists, and infrastructure/cloud engineers.
Oversee migration of policy, claims, billing, customer, and financial data, and coordinate integrations with third-party and enterprise platforms.
Manage testing phases including SIT, UAT, and performance testing, and lead cutover planning, go-live execution, and post-implementation stabilization.
Basic Qualifications
Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
8+ years of experience managing enterprise software implementation projects.
5+ years of experience delivering customer-facing technology projects.
Demonstrated experience leading large-scale software deployments and system integrations.
Experience managing geographically distributed teams and stakeholders.
Other Qualifications
Preferred experience in Life and Annuity Insurance, Property and Casualty Insurance, Health Insurance, or Reinsurance.
Project Management Professional (PMP) certification.
PRINCE2 Practitioner certification.
Agile Certified Practitioner (PMI-ACP) certification.
Certified Scrum Master (CSM) certification.
ITIL Foundation certification.
Microsoft Azure Fundamentals or equivalent cloud certification.
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