You'll also have the opportunity to build on your existing technical knowledge, explore new technologies and contribute ideas that help improve the way our services are delivered.
This is an on-site, shift-based in Edinburgh.
Due to the nature of the client environment, eligibility for security clearance is required for this role. To meet the current security requirements, candidates must be sole UK nationals and have lived and worked continuously in the UK for the past ten years. Unfortunately, we are unable to consider dual nationals for this position.
What You'll Be Doing
Monitor and validate daily backup operations across more than 200 servers running on a variety of platforms, ensuring backups complete successfully and issues are identified promptly.
Investigate and resolve backup failures, working through technical issues to restore normal service as quickly as possible.
Produce and review daily backup reports, following up on failures and taking the appropriate action.
Support IT service management activities, including incident, problem, and change management, in line with established ITIL processes.
Work closely with colleagues and other technical teams to investigate incidents, share knowledge, and resolve issues effectively.
Carry out root cause analysis where appropriate, identifying underlying problems and recommending or implementing longer-term solutions.
Raise and manage hardware support calls with vendors when infrastructure faults occur, helping to ensure issues are resolved in a timely manner.
Proactively maintain and manage the backup infrastructure to support service availability, reliability, and performance.
Contribute to the development and improvement of backup strategies, ensuring they meet business and service requirements.
Create, update, and maintain backup and recovery procedures so that processes are clearly documented and can be followed consistently.
Manage and monitor storage and backup hardware platforms, helping to maintain their health, capacity, and performance.
Identify opportunities to improve operational processes and make better use of available technologies, including automation where appropriate.
What You'll Bring
Knowledge of backup and recovery technologies, with an understanding of the importance of data protection and service continuity.
Experience with Veritas NetBackup, ideally including the versions relevant to the customer's environment (up to version 11).
Knowledge of enterprise storage technologies, particularly NetApp and Dell EMC.
A basic understanding of operating systems such as Microsoft Windows, Red Hat Linux, Solaris, and VMS would be beneficial, although this is not essential.
The ability to learn new technologies and adapt to different tools and frameworks, including those that support automation and more efficient service delivery.
A practical, problem-solving approach, with the confidence to investigate issues and find effective workarounds when technical limitations arise.
Strong communication skills and the ability to work well with colleagues, customers, and other technical teams.
A proactive attitude, a strong sense of ownership and a commitment to seeing issues through to resolution.
A flexible and pragmatic approach to working, with the ability to manage priorities in a shift-based operational environment.
Why DXC?
At DXC Technology, you’ll be part of a team supporting technology that matters. You’ll work alongside experienced IT professionals, gain exposure to a range of technologies and have the opportunity to build your skills in an environment where security, service and teamwork are genuinely important.
In addition, DXC offers a competitive salary and a flexible benefits package designed to support you both professionally and personally — including pension, private medical cover, and wellbeing programmes.
If you're passionate about technology, enjoy solving technical challenges and want to make a real difference in keeping critical systems running, we'd love to hear from you. Apply today and take the next step in your career with DXC Technology.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
