Why join us? The Recoveries team at DWF is looking to welcome an Entry Level Collections Specialist to our growing team in Leeds. This is a great opportunity for someone at the beginning of their career who is looking to gain experience within collections and recoveries. Previous collections or debt recovery experience is not essential, as you will receive training and support from experienced members of the team. We welcome applications from school leavers, candidates early in their careers, and people from customer service, or other customer-facing backgrounds who have strong communication skills, a positive attitude and a willingness to learn. In this role, you will manage a caseload of files with potential insurance coverage and support our Lead Collections Specialists with the recovery of payments from insurers. You will build your knowledge of the recoveries process while developing your communication, organisation and case management skills. We are committed to your professional development and offer opportunities to learn and progress within the team and wider business. This is a hybrid role, with 3 days in the office and 2 days working from home each week. Responsibilities Manage your own caseload of files. Contact insurers by telephone and email to follow up on claims and request updates. Send relevant information and supporting documents. Follow up on outstanding claims and payments. Escalate complex cases when needed. Organise your workload and meet deadlines. Develop your knowledge through training and experience. What will help you succeed in this role? Essential Good written and verbal communication skills. Good organisational skills and attention to detail. Confidence communicating with different people by telephone and email. Computer literate, including Microsoft Office. A positive attitude and willingness to learn. Ability to work well as part of a team. Comfortable working in a high-volume environment. Desirable Previous customer service or customer-facing experience. Any exposure to collections or debt recovery would be an advantage. What we offer? We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team. Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support. About us DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations. Manage your own caseload of files. Contact insurers by telephone and email to follow up on claims and request updates. Send relevant information and supporting documents. Follow up on outstanding claims and payments. Escalate complex cases when needed. Organise your workload and meet deadlines. Develop your knowledge through training and experience. Essential Good written and verbal communication skills. Good organisational skills and attention to detail. Confidence communicating with different people by telephone and email. Computer literate, including Microsoft Office. A positive attitude and willingness to learn. Ability to work well as part of a team. Comfortable working in a high-volume environment. Desirable Previous customer service or customer-facing experience. Any exposure to collections or debt recovery would be an advantage.
