A successful candidate must be a natural storyteller and relationship builder who thrives in front of an audience, co-creating solutions with key decision-makers and elevating our customer value proposition.
Key responsibilities include
Workshop & Event Leadership - Design, facilitate, and deliver tailored 1:1 and 1:many customer workshops, webinars, and inspiration sessions across physical, hybrid, and virtual environments
Innovation Hub & Asset Management - Maintain and continually refresh the Customer Innovation Hub experiences, ensuring brand excellence and impactful showcase of new solutions
Sales Enablement & Storytelling - Build compelling presentation assets, co-create pitch materials, and align content with customer account plans, tenders, and ABM priorities
Voice of the Customer - Develop a deep understanding of customer challenges, category dynamics and market trends, translating insights into compelling customer engagement opportunities and feeding these back into the business to shape future priorities, innovation and growth opportunities
Cross-Functional Partnering - Collaborate with regional Sales, Design & Innovation squads, and sustainability leads to coordinating multi-disciplinary customer sessions
Performance & Impact Tracking - Measure and report on customer engagement metrics, tracking CRM-linked opportunities, Net Promoter Score (NPS), and event ROI
So, if you are an engaging communicator with a passion for creative collaboration and customer-centric growth, then we might be looking for you!
About you
Proven experience in a customer-facing B2B marketing, sales enablement, or customer engagement role within FMCG, manufacturing, retail, or agency environments
Degree or professional qualification in Business, Marketing, Sales, or a related discipline – desirable
A passion for packaging, innovation and sustainability, along with the ability to bring customer, consumer and market insights to life through compelling storytelling and engagement experiences
Outstanding presentation, public speaking, and workshop facilitation skills, with a track record of engaging senior decision-makers and large audiences
Strong commercial mindset with the ability to translate consumer trends, sustainability priorities, and category insights into tangible business opportunities
Proficient in PowerPoint, virtual collaboration tools (360° virtual environments/webinars), and end-to-end event/vendor coordination
An energetic, proactive self-starter with a collaborative spirit, comfortable navigating ambiguity and managing diverse stakeholders across a matrix organisation
Benefits
Competitive salary
Discretionary bonus
25 days holiday plus bank holidays
Pension scheme, life assurance and income protection
Employee Assistance Programme
Employee Discounts
Cycle to work scheme
Location: This role is primarily based at our Customer Impact Centre in Fordham, which is our state-of-the-art customer engagement facility.
About us
We’re DS Smith, the company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
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