About you
We’re looking for a confident communicator with strong attention to detail and a proactive approach to managing your workload. You enjoy working collaboratively, building positive customer relationships, and finding solutions to challenges.
Essential Experience & Skills
Previous experience within B2B Credit Control and Collections.
Proven track record of reducing aged debt and successfully managing customer disputes.
Strong numerical and analytical skills, with the ability to interpret financial reports and data.
Excellent attention to detail and accuracy.
Strong IT skills, including Microsoft Excel.
Excellent communication and customer service skills.
Ability to work independently while managing multiple priorities.
Proactive mindset with a focus on continuous improvement and process efficiency.
Desirable Experience
Experience using SAP or similar ERP systems.
Previous experience within a manufacturing or industrial environment.
Shared Services environment experience.
Understanding of credit risk management and cash collection best practices.
Benefits
We know it’s important to feel valued and rewarded, so at DS Smith you’ll get:
A competitive salary
Discretionary bonus based on team performance
25 days holiday plus bank holidays
Pension scheme, life assurance and income protection
Digital GP Service & Employee Assistance Programme
Cycle to work scheme
Retail discounts
Location: Caerphilly – hybrid working (3 days office / 2 days home).
About us
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!
Fair recruitment at DS Smith
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria
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