Own team-level operational outcomes: fleet reliability SLOs, error budgets, incident response quality, and customer environment lifecycle health across Azure, AWS, and GCP
Balance workload and the on-call rotation (PagerDuty) fairly across the team, protecting against burnout while maintaining coverage
Set and communicate team priorities across ad-hoc customer work, planned fleet initiatives, and technical debt reduction
Act as an escalation point and executive sponsor for major incidents affecting the customer cloud fleet
Partner with technical leadership and architects on technical direction, including Terraform standards, multi-tenant isolation, and cloud-to-OT connectivity, without owning hands-on implementation
Own the team's contribution to audit and compliance programs (FedRAMP, SOC2), ensuring evidence collection and controls work gets resourced and prioritized
Manage cloud cost accountability (FinOps) for the team's areas of ownership, partnering with Finance and leadership on budget and optimization
Ensure the team effectively uses core tooling like Datadog and Tailscale for observability and connectivity across the fleet
Represent Cloud Operations in cross-team planning with adjacent teams (Security, Product Engineering, Support) and enforce clean work-intake so requests come through the team lead rather than ad hoc to individual engineers
Build and maintain a healthy team culture, including blameless post-incident reviews
Report on team health, fleet reliability, and risk to engineering leadership
Qualifications
5+ years of experience managing engineering or cloud operations teams, including experience managing Senior and Staff-level engineers
Strong technical background in cloud operations (Azure, AWS, and/or GCP) sufficient to evaluate architecture and incident decisions; hands-on IaC/Terraform experience is a plus but not a day-to-day requirement
Experience running or overseeing an on-call rotation (PagerDuty or equivalent) and balancing team workload sustainably
Track record in hiring, developing, and retaining senior technical talent
Experience partnering with Security/Compliance teams on audit programs (FedRAMP, SOC2, or similar)
Strong budget and cost accountability experience, with cloud cost/FinOps exposure a plus
Excellent stakeholder management, able to enforce work-intake discipline and protect team focus
Strong communication skills, comfortable reporting up to engineering leadership and across to peer managers
Preferred Qualifications
Prior experience as a Senior or Staff-level IC in cloud operations or SRE before moving into management
Experience managing teams supporting external, regulated customers
Familiarity with multi-tenant cloud architecture and compliance frameworks (FedRAMP, SOC2, NIST CSF)
Experience managing distributed or remote engineering teams
Cybersecurity experience
Compensation
Salary: $220,000
Competitive Equity Package
Comprehensive Benefits Plan
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Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
