You will serve as a strategic enabler by providing project management, change management, performance improvement, and technology frameworks that allow disciplines to successfully identify, execute, and sustain improvements. You will also serve as an influential leader to the Citizen Developer team and be accountable for capacity planning, work prioritization, delivery governance, and capability development.
Additionally, you will act as the operational excellence center of expertise for HR Service Delivery, enabling business-led improvement initiatives through robust governance, methodologies, analytics, project delivery capabilities, and technology enablement.
Responsibilities
Establish and maintain processes, standards, and governance models that enable consistent improvement, automation, and technology initiatives across HR Service Delivery.
Serve as an influential leader to the Citizen Developer team, providing oversight for resource planning, work intake, prioritization, capacity management, governance, and delivery execution.
Manage and monitor the portfolio of HR improvement initiatives, ensuring alignment of resources, priorities, timelines, dependencies, and organizational objectives.
Develop and maintain continuous improvement frameworks, operating procedures, templates, and best practices that support consistent execution and sustainable results.
Enable discipline to execute continuous improvement initiatives by providing methodologies, tools, facilitation, governance, and delivery support.
Facilitate structured problem-solving, project planning, and improvement activities to help teams effectively address operational challenges and opportunities.
Drive standardization of improvement practices across disciplines, ensuring a common approach to prioritization, measurement, execution, and reporting.
Evaluate, implement, and govern improvement solutions that enable process optimization, workflow efficiency, operational visibility, and scalable service delivery.
Maintain governance and standards for improvements delivered through Citizen Development and other continuous improvement channels.
Support disciplines in assessing and leveraging automation, self-service, reporting, and digital solutions to improve operational effectiveness.
Define and promote best practices, standards, and tools for project management, change management, continuous improvement, and solution implementation.
Provide consulting, coaching, and guidance to project teams and discipline leaders on improvement methodologies, project governance, stakeholder engagement, and change adoption.
Ensure improvement initiatives incorporate appropriate change management practices to support successful adoption and long-term sustainability.
Required Qualifications
A minimum of a bachelor's degree or relevant military experience at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.
A minimum of 4 years of relevant working experience.
Must be willing and able to work a flexible schedule as needed in order to collaborate during US business hours.
For U.S. Applicants: A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
Preferred Qualifications
A degree in Business, Human Resources, Engineering, Operations Management, Information Systems, or a related field.
Experience developing operational KPIs, performance scorecards, executive dashboards, and value-realization reporting.
Demonstrated experience developing and implementing project management, change management, and process improvement methodologies.
Experience facilitating governance forums, leadership reviews, workshops, and structured problem-solving sessions.
Experience implementing or supporting technology-enabled solutions, automation initiatives, workflow improvements, or digital transformation efforts.
Experience with process mining, automation, AI-enabled solutions, workflow technologies, or service management platforms.
Experience leading cross-functional teams and coordinating resources across multiple workstreams and initiatives.
Significant experience leading continuous improvement, operational excellence, transformation, program management, or service delivery initiatives.
Experience leading a Citizen Developer program and governing low-code/no-code solutions such as Microsoft Power Platform.
Experience in HR Service Delivery, Shared Services, Global Business Services (GBS), or customer support environments.
Certification in Lean, Six Sigma, Agile, Scrum, Project Management (PMP), Prosci Change Management, or comparable methodologies.
Skills
Analytical Skills: Strong analytical skills with experience using data, metrics, dashboards, and reporting to drive decision-making and operational visibility.
Influential Leadership: Proven ability to influence stakeholders and drive alignment across diverse teams without direct authority.
Communication: Excellent communication, facilitation, consulting, and stakeholder management skills.
Cross-functional Collaboration: Experience leading cross-functional teams and coordinating resources across multiple workstreams and initiatives.
Strategic Mindset: The ability to develop and execute a long-term HR continuous improvement strategy by aligning process enhancement initiatives with business objectives, workforce priorities, and organizational transformation goals.
Process Improvement: The ability to identify, analyze, and optimize HR processes through data-driven decision making and cross-functional collaboration to enhance efficiency, employee experience, compliance, and service delivery outcomes.
Additional Notes
Relocation assistance is not available for this position.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.S. only).
Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
On-site fitness facilities to help stay healthy and active (availability varies depending on location).
Employee discounts for online shopping, cinema tickets, gym memberships and more.
Additionally, some of our locations might offer
Transportation allowance (availability varies depending on location)
Meal subsidiaries/vouchers (availability varies depending on location)
Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.
