Serve as the point of contact for customer enquirers, feedback and claims including providing supporting documents as requested and following up all matters in a timely manner leading to positive customer experience.
Providing support to field sales engineers including entering quotations and converting quotations to orders.
Providing support to field service engineers including transferring of PMC parts/consumables when requested by planner.
Outbound calls to follow up customers who are due to renew or do not have service agreements or are not purchasing consumables and offer them our goods and services.
Prepare quotations for customers as required.
Collaborate with cross functional teams to meet and/or resolve customer requirements
Acquire and maintain sufficient company product and service knowledge to satisfy customer needs.
Perform all the above in accordance with our Quality Assurance/Safety management & Product & Trade compliance systems.
Participate in continuous improvement projects and other duties as assigned from time to time.
Back up of additional tasks such as issuance of PO and reorder point reviews etc as required.
Support stock take exercise(s)
What you need to have
At least 5 years of customer service, supply chain management experience in an industrial environment with complex B2B interactions.
Good knowledge of SAP to SD/MM module and Salesforce are highly desirable.
Qualifications and Experience
Academic qualification minimally bachelor’s degree or equivalent.
Strong interpersonal and customer relationship management skills.
Knowledge and work experience within fast moving consumer goods and packaging industry
Good command of verbal and written communication skills in English, with clear presentation and understanding of details and facts.
Team player that easily adapts to change, overcomes challenges, and uses creative means to solve problems.
Capable of handling multiple tasks and assignments simultaneously while staying focused and responsive to commitments and assignments.
Demonstrate a high level of attention to detail, accuracy and a commitment to quality achieving total customer satisfaction.
What we offer
Growth opportunities within an international environment
Performance bonus and yearly merit increase based on performance
Employee Assistance Program (EAP)
You’ll only be the right candidate if you are aligned to our values and culture:
Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness and trust
Expectations for results
Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.
