Key Responsibilities
Quality & Process Support
Provide daily quality support to containerboard manufacturing operations.
Monitor product quality performance and communicate quality concerns, trends, and opportunities to mill leadership and operating teams.
Analyze quality and process data to identify root causes of variation and implement corrective actions.
Review quality reports, test data, operating logs, and customer feedback to prevent potential quality issues.
Facilitate and lead continuous improvement initiatives focused on product quality, process capability, and customer satisfaction.
Support grade development, product optimization, and specification management.
Maintain continuous supply of starch & order chemicals when required.
Assist in all types of trials: chemical, product development, customer, process improvement.
If required, visit customers to resolve complaints and assess first-hand information.
Laboratory Management
Maintain the mill quality laboratory, ensuring a safe, organized, and efficient working environment.
Manage laboratory inventory including testing supplies, standards, consumables, and equipment spare parts.
Ensure laboratory testing procedures comply with mill, TAPPI, and customer requirements.
Support crew members and provide technical guidance on testing methodologies.
Train crew members as required in all types of testing.
Testing Equipment & Calibration
Maintain all quality testing equipment and coordinate preventative maintenance activities.
Ensure calibration of all laboratory and quality measurement equipment on a quarterly basis or as required by calibration standards.
Troubleshoot, repair, and coordinate external service for testing equipment when necessary.
Verify the accuracy and reliability of quality data generated by laboratory systems and equipment.
Customer Quality & Complaint Resolution
Investigate customer complaints and quality claims through data analysis, process reviews, and product evaluation.
Work closely with Technical, Logistics, Shipping, Production, and Sales departments to provide timely responses to customer quality concerns.
Develop root cause analyses and corrective action plans to prevent recurrence of quality issues.
Interface with customers when required to understand concerns and support resolution efforts.
Track complaint trends and recommend long-term improvements.
Customer Trials & Product Development
Coordinate and participate in customer trials involving new products, grade modifications, process changes, or performance evaluations.
Collect and analyze trial data and communicate findings to customers and internal stakeholders.
Support product qualification and customer approval processes.
Collaborate with sales and operations teams to develop customer-specific quality solutions.
Cross-Functional Collaboration
Work closely with Sales, Production, Shipping, and Customer Service teams to meet customer requirements and delivery expectations.
Serve as a technical resource to operations regarding quality standards, testing methods, and product specifications.
Maintain strong working relationships across departments to drive quality improvements and operational excellence.
Quality Systems & Compliance
Maintain quality records, procedures, standards, and documentation.
Ensure compliance with internal quality systems, customer requirements, and applicable industry standards.
Participate in audits and support corrective action implementation.
Monitor quality performance metrics and prepare reports for management review.
Qualifications
Required
Bachelor's degree in Engineering, Paper Science, Chemistry, Quality Management, or related technical field; equivalent industry experience may be considered.
Minimum of 3 years of quality, process, or manufacturing experience.
Experience with root cause analysis, statistical data evaluation, and process improvement methodologies.
Preferred
5+ years of experience in a pulp, paper, containerboard, or packaging manufacturing environment.
Knowledge of TAPPI testing methods and paper testing equipment.
Experience supporting customer claims, quality systems, and product development initiatives.
Familiarity with laboratory management and calibration programs.
Core Competencies
Strong analytical and problem-solving skills.
Excellent written and verbal communication abilities.
Customer-focused mindset with strong relationship-building skills.
Ability to work effectively across multiple departments.
Initiative-driven and results-oriented.
Strong organizational and project management skills.
Commitment to safety, quality, and continuous improvement.
Success Measures
Reduction in customer complaints and quality claims.
Improved reliability and accuracy of laboratory testing data.
Timely completion of equipment calibrations and laboratory maintenance.
Successful execution of customer trials and product qualification activities.
Achievement of mill quality, customer satisfaction, and continuous improvement objectives.
You will be required to successfully complete a selection process that could include interviews, an employment background check, a pre-employment drug and alcohol screen, reference verifications, aptitude tests (for some positions), and a fitness-for-duty test (for some positions).
Domtar is an equal-opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status. We are also committed to ensuring reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1974, and Title I of the Americans with Disability Act of 1990.
Once your application has been submitted, you will receive a confirmation email. If you are selected to interview, you will be contacted by a member of our Human Resources team.
To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.
Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville
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