The Customer Service Representative is responsible for the private fleet administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on time store deliveries, tractor utilization, inbound reverse logistics on time pick up, and driver safety and legal compliance operations.
- Job Responsibility
- Planning and Reporting (80%)
- Plans and assigns outbound, vendor backhaul, and OVD loads.
- Plans and assigns rolltainer sweeps and dunnage consolidations.
- Reporting Function:
- o Report on time load pick up
- o Report on time store delivery
- o Report BOL pick up
- o Report on tractor utilization
- o Report on vendor backhaul pickup and delivery
- Problem Solving & Communication (20%)
- Answer and process driver load messages through satellite communications and plan swaps.
- Resolve load issues involving bust outs, overweight’s, and/or paperwork issues.
- Answer telephone calls from drivers, vendors, DCs, SSC and other external sources.
- Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.
- Job Qualifications
- Proficient communication (written and verbal), listening, and interpersonal problem-solving skills.
- Knowledge of dedicated transportation operations.
- Detail-oriented with strong planning and organizational capabilities.
- Understands driver logs and hours of service.
- Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking.
- Ability to function in a high-stress environment.
- Must know MS Office software.
Show the full description
Education/Experience
- Bachelor’s degree in business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
- One to two years’ customer service experience preferred.
- One to two years of onsite driver dispatch experience preferred.
- One year of Driver Dispatch Management System (satellite dispatch systems) experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400).
