Key Responsibilities
Security Ticket Management
Serve as the primary owner for incoming security requests and support tickets.
Triage, prioritize, and route requests to appropriate security teams.
Resolve routine security requests and inquiries independently.
Track all requests through closure and ensure service level objectives are met.
Provide regular status updates and follow-up with stakeholders to drive timely resolution.
Provide clear and professional communication with customers and stakeholders.
Security Operations Support
Support vulnerability remediation tracking and coordination activities.
Assist with penetration test remediation follow-up and status reporting.
Support security exception and exemption management processes.
Track and manage security findings from bug bounty and responsible disclosure programs.
Maintain operational security checklists and workflows.
Support security operation and GRC service request.
Support policy, standards, and control documentation efforts.
Audit & Compliance Support
Support internal and external audit activities.
Track audit requests and ensure timely completion.
Assist with remediation tracking for audit observations.
Reporting & Data Analysis
Support data collection and reporting activities for leadership.
Generate recurring and ad hoc operational reports.
Required Qualifications
Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field, or equivalent experience.
Strong organizational and project coordination skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical and problem-solving abilities.
Customer-service mindset with attention to detail.
Experience with ticketing systems and service management processes.
Preferred Qualifications
Experience working in a Security Operations, IT Operations, Service Desk, or Helpdesk environment.
Familiarity with information security related processes and activates.
Knowledge of information security concepts and best practices.
Experience with audit and compliance support.
Experience creating dashboards, metrics, and reports.
Dolby Hiring Entity
- Dolby Poland Sp. z o.o.
- Business Garden, Building G
- ul. Legnicka 48
- Wrocław, 54-202, Poland
