Docusign
From Docusign's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
What you'll do We are expanding our Site Reliability Engineering (SRE) practice within the enterprise security organization.
Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We are expanding our Site Reliability Engineering (SRE) practice within the enterprise security organization. Our security ecosystem encompasses diverse systems and environments—ranging from third-party enterprise SaaS solutions to internally developed full-stack platforms deployed across commercial and sovereign government clouds. As a Site Reliability Engineer – Security, you will focus on hands-on deployment, automation, monitoring, and operational maintenance of the infrastructure and tooling supporting our security systems. In this role, you will partner closely with senior engineers, security domain owners, and Cloud/NetOps teams to build resilient environments, automate routine operations, and uphold high availability standards across our security platforms. This is an individual contributor role reporting to engineering leadership within Identity Security and Security Solutions Engineering. Responsibility Write, test, and maintain modular Infrastructure-as-Code (Terraform or OpenTofu) and Configuration-as-Code to provision and maintain repeatable environments for security platforms across cloud environments - Infrastructure Automation Maintain and enhance continuous integration and deployment pipelines (leveraging GitHub Actions and Azure DevOps), incorporating automated testing, linting, and security scanning gates - CI/CD & Release Engineering Assist in deploying and integrating third-party security tools and SaaS platforms, ensuring secure network connectivity, identity integration (SSO/federation), and credential management - Systems Integration & Tooling Support Implement and tune telemetry, dashboards, and alerting rules (e.g., Prometheus/Grafana, Datadog, Azure Monitor) to track service health, SLIs/SLOs, and performance bottlenecks - Observability & Health Monitoring Participate in on-call rotations and operational troubleshooting for security infrastructure, executing runbooks, resolving incidents, and contributing to blameless postmortems - Incident Response & Operational Support Support the execution of backup routines, redundancy configurations, and disaster recovery validation exercises to ensure platforms meet required RTO and RPO objectives - Disaster Recovery & Resilience Author and maintain clear operational runbooks, environment diagrams, and onboarding documentation to promote operational rigor across the team - Runbooks & Documentation Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 3–7 years of hands-on professional experience in Site Reliability Engineering (SRE), DevOps, Cloud Infrastructure, or Systems Engineering with a Bachelor’s degree in Computer Science, Information Technology, or a related field (or 2–5 years with a Master’s degree, or equivalent practical experience) Practical experience administering and deploying infrastructure in public cloud environments (Azure preferred; AWS or GCP experience also welcome) Solid working experience writing and modifying modular Infrastructure-as-Code using Terraform or OpenTofu, alongside configuration tools (such as Ansible, Helm, or cloud-init) Hands-on experience creating or maintaining automated build/release pipelines using GitHub Actions or Azure DevOps Direct experience configuring monitors, dashboards, and alert policies using tools such as Azure Monitor, Datadog, Prometheus, or Grafana Proficiency with at least one scripting or programming language for automation and tooling (e.g., Python, Bash, PowerShell, or Go) Preferred Exposure to operating or deploying systems within compliance boundaries such as FedRAMP, DoD IL4/IL5, or SOC 2 Type II Practical experience deploying and managing containerized applications on Kubernetes (AKS or EKS) and working with Docker Familiarity with modern identity standards (SAML, OIDC, OAuth2, Microsoft Entra ID) and secrets management solutions (Azure Key Vault or HashiCorp Vault) Understanding of core SRE principles such as error budgets, SLIs/SLOs, toil reduction, and automated recovery patterns Foundational or associate-level certifications such as HashiCorp Certified: Terraform Associate, Microsoft Certified: Azure Administrator Associate, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA) Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid We are expanding our Site Reliability Engineering (SRE) practice within the enterprise security organization. Our security ecosystem encompasses diverse systems and environments—ranging from third-party enterprise SaaS solutions to internally developed full-stack platforms deployed across commercial and sovereign government clouds. As a Site Reliability Engineer – Security, you will focus on hands-on deployment, automation, monitoring, and operational maintenance of the infrastructure and tooling supporting our security systems. In this role, you will partner closely with senior engineers, security domain owners, and Cloud/NetOps teams to build resilient environments, automate routine operations, and uphold high availability standards across our security platforms. This is an individual contributor role reporting to engineering leadership within Identity Security and Security Solutions Engineering. Responsibility Write, test, and maintain modular Infrastructure-as-Code (Terraform or OpenTofu) and Configuration-as-Code to provision and maintain repeatable environments for security platforms across cloud environments - Infrastructure Automation Maintain and enhance continuous integration and deployment pipelines (leveraging GitHub Actions and Azure DevOps), incorporating automated testing, linting, and security scanning gates - CI/CD & Release Engineering Assist in deploying and integrating third-party security tools and SaaS platforms, ensuring secure network connectivity, identity integration (SSO/federation), and credential management - Systems Integration & Tooling Support Implement and tune telemetry, dashboards, and alerting rules (e.g., Prometheus/Grafana, Datadog, Azure Monitor) to track service health, SLIs/SLOs, and performance bottlenecks - Observability & Health Monitoring Participate in on-call rotations and operational troubleshooting for security infrastructure, executing runbooks, resolving incidents, and contributing to blameless postmortems - Incident Response & Operational Support Support the execution of backup routines, redundancy configurations, and disaster recovery validation exercises to ensure platforms meet required RTO and RPO objectives - Disaster Recovery & Resilience Author and maintain clear operational runbooks, environment diagrams, and onboarding documentation to promote operational rigor across the team - Runbooks & Documentation Basic 3–7 years of hands-on professional experience in Site Reliability Engineering (SRE), DevOps, Cloud Infrastructure, or Systems Engineering with a Bachelor’s degree in Computer Science, Information Technology, or a related field (or 2–5 years with a Master’s degree, or equivalent practical experience) Practical experience administering and deploying infrastructure in public cloud environments (Azure preferred; AWS or GCP experience also welcome) Solid working experience writing and modifying modular Infrastructure-as-Code using Terraform or OpenTofu, alongside configuration tools (such as Ansible, Helm, or cloud-init) Hands-on experience creating or maintaining automated build/release pipelines using GitHub Actions or Azure DevOps Direct experience configuring monitors, dashboards, and alert policies using tools such as Azure Monitor, Datadog, Prometheus, or Grafana Proficiency with at least one scripting or programming language for automation and tooling (e.g., Python, Bash, PowerShell, or Go) Preferred Exposure to operating or deploying systems within compliance boundaries such as FedRAMP, DoD IL4/IL5, or SOC 2 Type II Practical experience deploying and managing containerized applications on Kubernetes (AKS or EKS) and working with Docker Familiarity with modern identity standards (SAML, OIDC, OAuth2, Microsoft Entra ID) and secrets management solutions (Azure Key Vault or HashiCorp Vault) Understanding of core SRE principles such as error budgets, SLIs/SLOs, toil reduction, and automated recovery patterns Foundational or associate-level certifications such as HashiCorp Certified: Terraform Associate, Microsoft Certified: Azure Administrator Associate, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA)
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