Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As Docusign transitions to a global, AI-powered Intelligent Agreement Management (IAM) platform, our infrastructure must be as innovative as our products. We are seeking a Senior Manager of SRE who operates with a Customer-First mindset and a strong sense of operational ownership. You will lead a high-performing team of SREs to evolve our reliability practices into a modern, engineering-first operation. You will drive the delivery of world-class reliability tools used internally by Docusign’s engineering teams to provide unprecedented transparency and trust in our platform. This position is a people manager role reporting to the Director, Site Reliability Engineering. Responsibility Drive the day-to-day reliability, availability, and performance of Docusign’s global platform. You will ensure your team proactively monitors and maintains a resilient infrastructure that protects the customer experience Lead engineering teams in developing and maintaining reliability tools, automation, and APIs used internally to accelerate developer velocity and support platform trust Manage, mentor, and grow a team of SREs, including Senior and Staff-level engineers. Foster a culture of continuous learning, psychological safety, and technical excellence Partner with product and dev teams to implement and monitor "Error Budgets" and SLOs. You understand that seconds of latency affect signers and downtime blocks business deals, and you advocate for the user in engineering discussions Implement and champion the adoption of the Internal Developer Platform (IDP), making it seamless for our 2,000+ developers to build reliable services by default Collaborate closely with Product, Engineering, Compliance to ensure operational alignment and smooth project delivery Shift the team from reactive incident response to predictive mitigation by implementing Chaos Engineering practices and automated self-healing mechanisms Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 10+ years of experience in Infrastructure, SRE, or Software Engineering, with a minimum of 4 years of experience directly managing engineering teams in a high-scale SaaS environment Experience guiding teams that build tools and automation, viewing infrastructure as code and internal developers as your primary users Experience managing complex technical projects, handling incident management efficiently, and driving systems to higher standards of uptime Experience making technical priority decisions based on user impact and translating technical metrics into customer trust Experience solving modern operational problems with software automation Experience with modern programming languages (such as Go or Python) to review code, guide architecture, and lead automation efforts Preferred Experience managing enterprise-grade container orchestration using Kubernetes (specifically Azure Kubernetes Service/AKS) Experience contributing to or implementing Internal Developer Platforms (IDPs) that boost developer velocity and autonomy Familiarity with infrastructure supporting AI/LLM workloads or predictive data pipelines Hands-on experience with public cloud ecosystems (specifically Azure) and multi-region architectures Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $186,100.00 - $300,550.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $178,900.00 - $252,700.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $178,900.00 - $262,825.00 base salary Washington DC: $186,100.00 - $262,825.00 base salary Ohio: $157,100.00 - $221,900.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. AI in Our Hiring Process At Docusign, we embrace technology to enhance efficiency and create a better candidate experience. We may record or transcribe interviews using enterprise AI tools to assist with meeting notes and interview documentation so our teams can stay fully engaged in the conversation. All hiring decisions remain 100% human-led. You have the right to opt out at any time by notifying your recruiter or interview team, with zero impact on your candidacy. We encourage using AI tools to research and prepare beforehand. However, to ensure an authentic evaluation, live AI assistance or external recording bots during interviews are not permitted. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote As Docusign transitions to a global, AI-powered Intelligent Agreement Management (IAM) platform, our infrastructure must be as innovative as our products. We are seeking a Senior Manager of SRE who operates with a Customer-First mindset and a strong sense of operational ownership. You will lead a high-performing team of SREs to evolve our reliability practices into a modern, engineering-first operation. You will drive the delivery of world-class reliability tools used internally by Docusign’s engineering teams to provide unprecedented transparency and trust in our platform. This position is a people manager role reporting to the Director, Site Reliability Engineering. Responsibility Drive the day-to-day reliability, availability, and performance of Docusign’s global platform. You will ensure your team proactively monitors and maintains a resilient infrastructure that protects the customer experience Lead engineering teams in developing and maintaining reliability tools, automation, and APIs used internally to accelerate developer velocity and support platform trust Manage, mentor, and grow a team of SREs, including Senior and Staff-level engineers. Foster a culture of continuous learning, psychological safety, and technical excellence Partner with product and dev teams to implement and monitor "Error Budgets" and SLOs. You understand that seconds of latency affect signers and downtime blocks business deals, and you advocate for the user in engineering discussions Implement and champion the adoption of the Internal Developer Platform (IDP), making it seamless for our 2,000+ developers to build reliable services by default Collaborate closely with Product, Engineering, Compliance to ensure operational alignment and smooth project delivery Shift the team from reactive incident response to predictive mitigation by implementing Chaos Engineering practices and automated self-healing mechanisms Basic 10+ years of experience in Infrastructure, SRE, or Software Engineering, with a minimum of 4 years of experience directly managing engineering teams in a high-scale SaaS environment Experience guiding teams that build tools and automation, viewing infrastructure as code and internal developers as your primary users Experience managing complex technical projects, handling incident management efficiently, and driving systems to higher standards of uptime Experience making technical priority decisions based on user impact and translating technical metrics into customer trust Experience solving modern operational problems with software automation Experience with modern programming languages (such as Go or Python) to review code, guide architecture, and lead automation efforts Preferred Experience managing enterprise-grade container orchestration using Kubernetes (specifically Azure Kubernetes Service/AKS) Experience contributing to or implementing Internal Developer Platforms (IDPs) that boost developer velocity and autonomy Familiarity with infrastructure supporting AI/LLM workloads or predictive data pipelines Hands-on experience with public cloud ecosystems (specifically Azure) and multi-region architectures
