Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Payroll Analyst is responsible for proactive collaboration with key internal business partners within the Global Payroll organization and our third party vendors, and requires independent thinking in handling payroll analysis and validations for Japan, Singapore and Australia. This position is an individual contributor role reporting to Senior Manager, Global Payroll. Responsibility Support the processing of international (Japan, Singapore, Australia) payrolls, ensuring timely and accurate payroll execution Review, validate, and reconcile payroll data to ensure accuracy in payments, reporting, and record-keeping Provide leadership and mentorship to staff members Identify and implement payroll efficiencies and automate strategies Ensure accurate quarter-end and year-end payroll processing, including federal, state, and local tax reconciliations for international payrolls Receive, review, and analyze payroll-related tax notices from federal, state, and local agencies Track, document, and respond to tax notices, ensuring timely resolution in partnership with tax vendors or agencies Provide exceptional customer service by responding to complex payroll and tax-related inquiries from employees, managers, HR Business Partners (HRBPs), HR Operations, and external vendors Draft and maintain clear, detailed Standard Operating Procedures (SOPs) for payroll processes Support payroll-related projects and initiatives as assigned Provide payroll data and reporting to internal stakeholders as needed Process workers' compensation audit reconciliations Assist with audits as necessary Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's degree in Accounting, Finance, Business Administration, or a related field 5+ years of payroll experience, with at least 2 years supporting international payrolls (specifically Japan, Singapore, and/or Australia) Experience with end-to-end payroll processing, including tax reconciliation and compliance Experience with payroll systems and tools (e.g., ADP, Workday, SAP, or equivalent) Experience reviewing, auditing, and reconciling complex payroll data with high attention to detail Experience managing multiple priorities in a fast-paced environment with minimal supervision Experience with Microsoft Excel and experience with reporting tools Preferred Strong interpersonal and communication skills with the ability to engage effectively across HR, Finance, and external stakeholders Global Payroll Management (GPM), Certified Payroll Professional (CPP), or other payroll-related certification Experience leading or mentoring payroll team members Hands-on experience with payroll operations in Japan, Singapore, and Australia, including local compliance and statutory requirements Familiarity with tax agency correspondence and resolution processes for international payrolls Experience supporting payroll-related audits and workers' compensation reconciliations Proven success in driving process improvement initiatives and automation within payroll functions Strong analytical and problem-solving skills with a continuous improvement mindset Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $98,000.00 - $142,450.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $93,500.00 - $121,475.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $93,500.00 - $127,400.00 base salary Washington DC: $98,000.00 - $127,400.00 base salary Ohio: $83,500.00 - $108,550.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote The Payroll Analyst is responsible for proactive collaboration with key internal business partners within the Global Payroll organization and our third party vendors, and requires independent thinking in handling payroll analysis and validations for Japan, Singapore and Australia. This position is an individual contributor role reporting to Senior Manager, Global Payroll. Responsibility Support the processing of international (Japan, Singapore, Australia) payrolls, ensuring timely and accurate payroll execution Review, validate, and reconcile payroll data to ensure accuracy in payments, reporting, and record-keeping Provide leadership and mentorship to staff members Identify and implement payroll efficiencies and automate strategies Ensure accurate quarter-end and year-end payroll processing, including federal, state, and local tax reconciliations for international payrolls Receive, review, and analyze payroll-related tax notices from federal, state, and local agencies Track, document, and respond to tax notices, ensuring timely resolution in partnership with tax vendors or agencies Provide exceptional customer service by responding to complex payroll and tax-related inquiries from employees, managers, HR Business Partners (HRBPs), HR Operations, and external vendors Draft and maintain clear, detailed Standard Operating Procedures (SOPs) for payroll processes Support payroll-related projects and initiatives as assigned Provide payroll data and reporting to internal stakeholders as needed Process workers' compensation audit reconciliations Assist with audits as necessary Basic Bachelor's degree in Accounting, Finance, Business Administration, or a related field 5+ years of payroll experience, with at least 2 years supporting international payrolls (specifically Japan, Singapore, and/or Australia) Experience with end-to-end payroll processing, including tax reconciliation and compliance Experience with payroll systems and tools (e.g., ADP, Workday, SAP, or equivalent) Experience reviewing, auditing, and reconciling complex payroll data with high attention to detail Experience managing multiple priorities in a fast-paced environment with minimal supervision Experience with Microsoft Excel and experience with reporting tools Preferred Strong interpersonal and communication skills with the ability to engage effectively across HR, Finance, and external stakeholders Global Payroll Management (GPM), Certified Payroll Professional (CPP), or other payroll-related certification Experience leading or mentoring payroll team members Hands-on experience with payroll operations in Japan, Singapore, and Australia, including local compliance and statutory requirements Familiarity with tax agency correspondence and resolution processes for international payrolls Experience supporting payroll-related audits and workers' compensation reconciliations Proven success in driving process improvement initiatives and automation within payroll functions Strong analytical and problem-solving skills with a continuous improvement mindset
