Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Organizational Effectiveness and Culture Operations Manager is responsible for establishing ROI and impact metrics for critical organizational effectiveness programs, strategic initiatives, and business transformation projects. This role will drive data informed decision making, drive prioritization of work across the OE&C organization and establish business operational metrics. The ideal candidate will possess strong analytical skills, a keen understanding of business processes, and a passion for leveraging data to enhance employee development and organizational performance. You will be adept at working across the organization and company at all levels to drive sustainable change and impact. This position is an individual contributor role reporting to the VP, Organizational Effectiveness & Culture. Responsibility Develop and maintain a 12-24 month strategic roadmap for the OE&C team, aligned with organizational goals and overall people strategy Define OKRs and success metrics for team initiatives; track progress and adjust strategies based on quarterly business reviews, own TrailMap for OE&C team Create business cases and ROI analyses for major initiatives to secure executive sponsorship and budget allocation Oversee the operational execution of culture and organizational effectiveness programs, including budgeting, timelines, and resource allocation Develop and maintain team meetings, processes, workflows, and documentation to improve efficiency and consistency Manage the team budget, including forecasting, spending tracking, and reallocation to support strategic priorities Lead the planning, tracking and execution of major organizational initiatives (culture transformations, engagement campaigns, organizational redesigns, etc.) Partner with program leads to manage timelines, dependencies, and stakeholder engagement to ensure on-time and on-budget delivery Partner with People Analytics or Finance to gather and analyze data on program impact Create dashboards and reports that communicate program outcomes to leadership Use data and insights to inform strategy adjustments and demonstrate team ROI Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's degree in Business Administration, Management, Organizational Development, or a related field 8+ years of experience as a Operations or Strategy Lead in a non technical or people related function with a strong focus on strategic or financial analysis, ROI modeling, operational improvement, and organizational design Experience with strategic planning frameworks, organizational design principles, process improvement methodologies (e.g., Lean, Six Sigma), and change management best practices Preferred Master's degree in Business Administration, Organizational Leadership, or a related field Experience working in large-scale, global corporate environments or tech organizations Proven track record in defining and measuring ROI for culture, engagement, or organizational design initiatives Demonstrated experience partnering with People Analytics, HR Business Partners, and Finance teams to establish workforce metrics Professional certification in Change Management (e.g., Prosci) or Process Improvement (e.g., Lean Six Sigma Green/Black Belt) Excellent analytical, problem-solving, and critical thinking skills with the ability to translate data into actionable insights Strong communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels Ability to manage multiple projects and priorities in a dynamic environment Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. AI in Our Hiring Process At Docusign, we embrace technology to enhance efficiency and create a better candidate experience. We may record or transcribe interviews using enterprise AI tools to assist with meeting notes and interview documentation so our teams can stay fully engaged in the conversation. All hiring decisions remain 100% human-led. You have the right to opt out at any time by notifying your recruiter or interview team, with zero impact on your candidacy. We encourage using AI tools to research and prepare beforehand. However, to ensure an authentic evaluation, live AI assistance or external recording bots during interviews are not permitted. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-LB3 The Organizational Effectiveness and Culture Operations Manager is responsible for establishing ROI and impact metrics for critical organizational effectiveness programs, strategic initiatives, and business transformation projects. This role will drive data informed decision making, drive prioritization of work across the OE&C organization and establish business operational metrics. The ideal candidate will possess strong analytical skills, a keen understanding of business processes, and a passion for leveraging data to enhance employee development and organizational performance. You will be adept at working across the organization and company at all levels to drive sustainable change and impact. This position is an individual contributor role reporting to the VP, Organizational Effectiveness & Culture. Responsibility Develop and maintain a 12-24 month strategic roadmap for the OE&C team, aligned with organizational goals and overall people strategy Define OKRs and success metrics for team initiatives; track progress and adjust strategies based on quarterly business reviews, own TrailMap for OE&C team Create business cases and ROI analyses for major initiatives to secure executive sponsorship and budget allocation Oversee the operational execution of culture and organizational effectiveness programs, including budgeting, timelines, and resource allocation Develop and maintain team meetings, processes, workflows, and documentation to improve efficiency and consistency Manage the team budget, including forecasting, spending tracking, and reallocation to support strategic priorities Lead the planning, tracking and execution of major organizational initiatives (culture transformations, engagement campaigns, organizational redesigns, etc.) Partner with program leads to manage timelines, dependencies, and stakeholder engagement to ensure on-time and on-budget delivery Partner with People Analytics or Finance to gather and analyze data on program impact Create dashboards and reports that communicate program outcomes to leadership Use data and insights to inform strategy adjustments and demonstrate team ROI Basic Bachelor's degree in Business Administration, Management, Organizational Development, or a related field 8+ years of experience as a Operations or Strategy Lead in a non technical or people related function with a strong focus on strategic or financial analysis, ROI modeling, operational improvement, and organizational design Experience with strategic planning frameworks, organizational design principles, process improvement methodologies (e.g., Lean, Six Sigma), and change management best practices Preferred Master's degree in Business Administration, Organizational Leadership, or a related field Experience working in large-scale, global corporate environments or tech organizations Proven track record in defining and measuring ROI for culture, engagement, or organizational design initiatives Demonstrated experience partnering with People Analytics, HR Business Partners, and Finance teams to establish workforce metrics Professional certification in Change Management (e.g., Prosci) or Process Improvement (e.g., Lean Six Sigma Green/Black Belt) Excellent analytical, problem-solving, and critical thinking skills with the ability to translate data into actionable insights Strong communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels Ability to manage multiple projects and priorities in a dynamic environment
