An ideal candidate is a start-up builder who has experience in working with Solutions Engineer and/or Solutions Architect teams, and has worked closely with tools like Opine and Gong. This role reports to the Sr. Director, Sales Operations.
IN THIS ROLE, YOU WILL
Support the leadership team covering the Solutions Engineering and Solutions Architect teams to ensure they have the necessary tools, processes and data to achieve business objectives
Act as the Sales Operations partner to leadership, turning priorities into operating plans, process changes, and systems requirements
Be the primary stakeholder for key GTM systems such as Opine and gain a deep knowledge of these systems to assist with implementation of automation, process improvements and new initiatives
Own SE & SA related reporting and KPIs, such as coverage and ratios, engagement on pipeline, technical win rate, POC/POV conversion and cycle time, and influenced pipeline and bookings
Design and run sales processes that involve SEs & SAs, including opportunity intake, team assignment and capacity-based routing, POC/POV tracking, and handoff to TAM
Maintain data quality in Salesforce, including technical-stage fields, SE Owner, Opportunity Team assignment, and technical win/loss reasons
Partner with Business Systems to scope, prioritize, and test Salesforce and GTM tool changes that affect SEs (Salesforce, Gong, Opine), and drive adoption
Support SE & SA capacity, headcount, and coverage modeling, and align coverage to territory (ETM) design and the fiscal year planning cycle
Support quota, territory, and compensation-related processes as they apply to SE & SA roles
Collaborate with SE leadership and Enablement on onboarding, ramp tracking, and playbook rollout
Partner with Marketing Ops, Customer Support Ops, Finance, and Business Systems on cross-functional programs that touch the SE & SA workflow
Lead projects from conception to release, including project plans, business requirement documents, and change management
Identify process improvements and automation opportunities, including AI-driven workflows, that reduce manual work for SEs, SAs and sellers
Provide inputs (technical risk, POC status, SE engagement) to pipeline inspection and forecast calls, and support forecast hygiene across the sales org
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REQUIREMENTS
4+ years of experience in Sales Operations, Revenue Operations, or a related GTM operations function
Experience working for a high growth software/SaaS company
Experience as the Sales Ops partner to a Sales Engineering, Solutions Architect, or pre-sales organization
Strong Salesforce knowledge (reports, dashboards, opportunity management, writing requirements for admins and developers); Gong, Opine, and similar preferred
Track record building KPI frameworks, dashboards, and forecasting inputs for distributed, multi-region teams
Experience defining and documenting scalable processes, such as capacity planning, POC workflows, and cross-team handoffs
Knowledgeable in managing projects, including writing project plans, business requirement documents, and business summaries
Ability to influence stakeholders across Sales, SE, Product, Finance, and Business Systems without direct authority
Exceptional communication and interpersonal skills; comfortable with technical audiences
Able to work autonomously, with a constant focus on building for the future
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WHAT TO EXPECT IN THE FIRST 30 DAYS
You will be welcomed with onboarding experiences that includes equipment setup, a swag package, and a collaborative training program
Meet SE and SA leadership and partners across Sales Ops, Business Systems, Analytics, and CS
Learn the engagement workflow, the Salesforce data model, and the daily tools
Review existing metrics, reports, and open requests to find gaps and quick wins
WHAT TO EXPECT IN THE FIRST 60 DAYS
Begin taking on projects and working with cross-functional teams to scope and build
Become the key stakeholder for SE-related tools and start scoping refinements
Build documentation for new and existing SE processes
Start implementing improvements to data integrity and accuracy
WHAT TO EXPECT IN THE FIRST 90 DAYS
Establish KPI definitions and a recurring reporting cadence with leadership
Have full ownership of key SE and SA related projects and processes (intake, routing, POC/POV, handoffs)
Build scalable and repeatable processes for the Sales & GTM org
Visa sponsorship: Not available for this role.
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COMPENSATION & EQUITY
All full-time roles include equity. Final compensation is determined on factors including but not limited to experience, skills, qualifications, and location.
United States: $108.5K – $155K base
Canada: CA$150.5K - CA$215K base
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POSTING INFORMATION
Open vacancy: This posting is for an existing open role.
AI in hiring: Docker may use AI-assisted tools during our recruiting process.
Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.
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PERKS & BENEFITS
Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
Home office support – Set up your workspace for comfort and success.
Technology stipend – Equivalent to US$100 net per month to help support your work.
Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
Parental leave – 16 weeks of paid parental leave after six months of employment.
Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
Docker swag – Because representing the whale never gets old.
Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.
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