Monitor tickets for trends and patterns indicating a significant outage or event and ensure affected customers are notified early and updated regularly.
Install equipment, connect peripherals, install or delete client-level software, and ensure documentation complies with Air Force and Department of Defense policies, guidance, and directives.
Implement client workstation software patches, security fixes, and service releases according to local instructions.
Administer user-account creation and deletion, device configuration, device-policy creation and management, device troubleshooting, and issuance of new or replacement hardware.
Support customer requests and provide administrative and technical assistance for workstations, mobile devices, Virtual Private Network connections, laptops, and tier one troubleshooting of Video Teleconference and Global Video System issues before escalation.
Years of Experience
5 years of technical support experience, including at least 3 years of Service Desk experience.
Education Level: Not specified in the source requirements.
Clearance Requirements: Must be a U.S. citizen and must have a TS/SCI clearance or be SCI eligible.
Certification Requirements: Must be certified at IAT Level II, such as Security+ or another certification satisfying DoD 8140 certification requirements.
Any other work-related qualifications needed for the role: Strong desktop application administration experience, including Microsoft Office, web browsers, and antivirus applications. Experience with Active Directory; ITSM ticket resolution platforms such as ServiceNow; workstation imaging; mobile-device management, device issuance, account administration, and mobile-device troubleshooting; iPhone devices and Purebred software; and Intune devices and Intune software on mobile devices. Must provide courteous, timely, and professional treatment of customers through troubleshooting, escalation, collaboration, and resolution. Must have outstanding customer-service and communication skills and the ability to interact professionally at all levels of an organization.
Salary Range: $55,000 to $79,000
The compensation range listed for this position represents the good faith salary range Diné Development Corporation (DDC) and its subsidiaries reasonably expect to pay for the role, in accordance with applicable state and local pay transparency laws. Actual compensation will be determined based on a variety of factors, including the position's responsibilities, the candidate's education, experience, skills, internal equity, market considerations, and any applicable collective bargaining agreements or legal requirements.
About Us
Diné Development Corporation (DDC) is a Navajo Nation–owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and the communities we serve.
Benefits
Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, and paid time off. Additional benefits include voluntary supplemental benefits, access to an employee assistance program, and educational assistance with tuition reimbursement.
Equal Opportunity & Compliance Statement
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law.
We participate in E-Verify.
DDC is committed to providing equal employment opportunities to all applicants and employees. If you require a reasonable accommodation to participate in the application or interview process, please contact Recruiting for assistance recruiting@ddc-dine.com
