This is a full-time, onsite role based at Digital Hands Headquarters in Tampa, Florida.
What You’d Actually Be Doing
Writing code that runs the operation. You’ll write, test, debug and maintain scripts, services, integrations and automation in Python, JavaScript or similar languages. If someone is doing the same task by hand every day, you’re the person who makes that stop.
Shipping to the cloud. You’ll deploy and maintain applications in AWS, GCP or similar environments, using cloud-native and serverless services where they make sense, and learn how those applications are operated, monitored and improved once they’re live.
Connecting systems and data. You’ll work with REST APIs, event-driven services, queues, and relational and non-relational databases to tie platforms together and keep operational workflows moving.
Making delivery better. You’ll contribute to source control, code review, testing, release processes, monitoring, documentation and infrastructure-as-code practices, so what we ship is easier to trust and easier to maintain.
Finding root causes, not just symptoms. When an application, integration, platform or cloud service misbehaves, you’ll investigate, find out why, and put in a durable fix that improves performance and reliability.
Supporting and extending ServiceNow. You’ll administer and configure users, groups, roles, permissions, forms, notifications, reports, dashboards and workflows, and support ServiceNow integrations and automation, including Flow Designer, as part of the broader DevOps environment.
Partnering with the SOC. You’ll work with DevOps and SOC teams to improve the applications, integrations and workflows used to deliver cybersecurity services to our customers.
Writing it down and making it simpler. You’ll maintain technical documentation, procedures, configuration records and knowledge articles, and keep an eye out for processes that could be simplified or automated.
What Makes This Exciting and Interesting
This is an early-career role with a wide surface area. In the same week you might be a developer, a cloud engineer, an integration troubleshooter and a ServiceNow administrator. ServiceNow is a secondary part of the job, but an important one, and you’ll need to support and extend it while you keep growing your broader DevOps and development skills.
You’ll also be getting up to speed in an unfamiliar codebase and technical environment, inside a fast-paced MSSP where the systems you touch are the ones the SOC depends on to serve customers. That’s a lot to learn, and it’s exactly why it’s a strong place to build a foundation in DevOps engineering.
How We Work
We use AI coding tools like GitHub Copilot, Claude Code and Cursor to write, debug and refactor code, and we expect the judgment to review and validate what they produce. We give and receive code review feedback openly. We’d rather fix something durably once than patch it three times, and we’re always looking for the next manual process to automate.
This position does not perform security monitoring or incident analysis. Your work directly supports the systems and workflows the SOC relies on, but your job is to build, run and improve that technology, not to work the alerts.
What You Bring
Experience with Python, JavaScript, or another scripting or programming language through professional work, internships, coursework or personal projects
Experience deploying an application or service to AWS, GCP or a similar cloud environment
A foundational understanding of software development practices, including source control, testing, debugging, documentation and code review
Familiarity with APIs, application integrations and common data formats such as JSON
Foundational ServiceNow experience, including platform administration or configuration, with the ability to support workflows, reports, dashboards, users, roles, permissions and automation
A self-motivated, analytical approach, with the ability to work independently while collaborating effectively with a technical team
Even Better If You Have
Familiarity with cloud-native services such as API Gateway, S3, SQS or Pub/Sub
Exposure to serverless services such as AWS Lambda or Google Cloud Functions
Experience with relational databases such as PostgreSQL and non-relational databases such as DynamoDB or MongoDB
Experience using AI coding tools to write, debug and refactor code, with the judgment to validate the output
Experience building or supporting ServiceNow workflows, Flow Designer automations, integrations or platform configurations
Solid debugging skills and comfort giving and receiving code review feedback
Familiarity with infrastructure-as-code tools such as Terraform or Serverless Framework
Experience with CI/CD concepts and tools used to build, test and deploy applications
A basic understanding of system design concepts, including component boundaries, interfaces, data flows, reliability and scalability
Experience with SOC environments and security tools such as Microsoft Sentinel, Google SecOps, CrowdStrike, SentinelOne or SOAR platforms
How We’ll Know It’s Working
Within your first few months, you’ll be finding your way around our codebase and cloud environment on your own, shipping fixes and automations the DevOps and SOC teams rely on, and handling day-to-day ServiceNow work without needing a hand.
Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at talentmanagement@digitalhands.com.
Digital Hands participates in the U.S. Government’s E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify.
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