DHL
From DHL's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
At DHL, you will play a part in one of the world’s most essential industries.
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include: Responsible for checking inbounds/outbounds in and out; assisting other leads as needed. Scheduling inbounds and outbounds and interfacing with the customer, carriers and site leadership. Assisting in training new associates, backfilling other leads as needed. Responsible for ensuring order and inventory accuracy. Customer communication, Data entry into the DSC WMS system, truck check-in, receipt verification, acting as a subject matter expert(SME) and other duties as assigned by management. Must comply with all OSHA and MSDS standards. Maintain the facility’s equipment and materials in a neat, clean orderly fashion.
Position: First (1st) Shift Customer Service
Shift: 8:00am- 4:30pm, Monday-Friday
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: A minimum of 6 months customer service experince required. Checking inbounds/outbounds in and out Allocating orders and order verification.Load and inventory verification. Understand and utilize system screens as required. Generate and utilize all available reports as required. Audit loads pallet count for accuracy. Operate all equipment types as required in the loading department: e.g. forklift, reach truck, etc. Interface with customer through use of email, telephone, and face-to-face meetings. Perform additional duties as assigned by management. Scheduling inbounds and outbounds
Be part of the world’s largest logistics company!DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
Affordable medical, dental, and vision coverage available beginning on your 30th day
PTO program for all associates, including paid holidays and vacation
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
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