DHL
Customer Care Advisor
- Cairo, Egypt · On-site
- Salary not published
- Posted 6 weeks ago
From DHL's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
About the role
Role Purpose. The Customer Care & Service Desk Advisor handles all outgoing and incoming remote bookings for customers while adhering to established service standards. This role assists the team le...
Skills: remote booking management, complaint and claims resolution, service recovery analysis, complaint handling, insurance claims resolution, customer education, revenue generation, shipment tracing, agent training, stakeholder collaboration, compliance monitoring, microsoft office, dhl systems, iso audits, process improvement, cross-selling, upselling, analytical skills, planning and organizing, decision making, negotiation
What they ask for vs. your profile
Must have
- Sales
- Auditing
- Contract negotiation
- Critical thinking
- IT support
- Insurance
- Medical billing
- Microsoft Office
- Process improvement
- Regulatory compliance