DHL
Contact Centre Manager
- Singapore · On-site
- Salary not published
- Posted 2 weeks ago
From DHL's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
About the role
About us. At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and profes...
Skills: contact centre management, project management, call centre operations, performance management, employee engagement, team leadership, recruitment, training and development, customer operations and performance centre certification, audit management, continuous improvement, service level agreement management, kpi management, root cause analysis, change management, stakeholder communication, customer insight, process improvement, it requirements analysis
What they ask for vs. your profile
Must have
- Process improvement
- Auditing
- Change management
- Leadership
- Project management
- Root cause analysis
- Team management