Take ownership of escalated issues through resolution, working with infrastructure, network, security, and other IT teams when necessary.
Support laptop imaging, configuration, deployment, refreshes, and workstation builds.
Assist with IT asset management, including inventory, deployment, collection, and hardware lifecycle activities.
Document troubleshooting, escalations, and resolutions within an ITSM/ticketing system.
Assist with AV and endpoint upgrades, installations, testing, and technical projects.
Required Qualifications
3+ years of experience providing Tier 2/3 desktop, endpoint, service desk, or advanced end-user support.
Experience handling escalated technical issues that could not be resolved at Tier 1/Tier 2.
Hands-on experience with PowerShell scripting and command-line troubleshooting.
Strong experience troubleshooting Windows and Microsoft 365, including Outlook, Teams, OneDrive, and related applications.
Hands-on experience with Crestron AV and/or room-control systems.
Experience supporting executives or other high-profile users in a white-glove environment.
Experience with Webex and Microsoft Teams conferencing.
Experience with device imaging, configuration, deployment, and workstation refreshes.
Experience with IT asset management and hardware lifecycle support.
Strong understanding of endpoint hardware, peripherals, connectivity, user profiles, authentication, and general network troubleshooting.
Experience working within an ITSM/ticketing system.
Strong customer service skills and the ability to remain composed while resolving technical issues during live meetings or executive-facing situations.
Preferred
Experience with Intune, Entra ID/Azure AD, Active Directory, or SCCM/MECM.
Experience writing or modifying PowerShell scripts for automation, endpoint administration, software deployment, or user troubleshooting.
AV/Crestron certifications or training.
Microsoft endpoint or Microsoft 365 certifications.
CompTIA A+ or similar certification.
ITIL Foundation.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
