Where you come in
You will respond to customer product inquiries via telephone or in written internet-based email and chat sessions.
You are to resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
You will troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
You are to document customer information and recurring technical issues to support product quality programs and product development.
What makes you successful
You must have an experience working in a Contact Center
Preferably with technical background
You must be willing to work on a hybrid/flex work arrangement
You must bet at least college level
What you’ll get
A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required
0-5%
Experience and Education Requirements
Typically requires 0- 2 years of related experience and a High school diploma/certificate or equivalent.
#LI-Hybrid
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
#DexcomPhilippines
