Where You Come In
You will lead a team in a high call volume shared services or call center environment.
You manage day-to-day operations, including troubleshooting, communication, and collaboration with other departments.
You design efficient processes, ensuring adherence to Technical Support policies and procedures.
Your proficiency in troubleshooting, excellent communication, and collaboration skills set you apart.
You have a positive attitude, a passion for excellence, and the ability to handle challenging situations.
You are an effective trainer and team coach, with advanced cross-training experience.
Your experience includes leading teams, achieving results, and flexibility to work evenings, holidays, and weekends.
Your success lies in achieving service level goals, managing and coaching employees to department performance standards, and identifying efficiency opportunities.
What Makes You Successful
You are a seasoned team supervisor in a high call volume environment.
You bring 5-8 years of industry experience and a Bachelor's Degree.
Your proficiency in troubleshooting, communication, and collaboration skills is exceptional.
You have a positive attitude, a passion for excellence, and the ability to handle challenging situations.
Your experience includes leading teams, achieving results, and flexibility to work evenings, holidays, and weekends.
Your success is evident in consistently exceeding individual requirements and encouraging a team environment.
What you’ll get
A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Education and Experience Requirements
Typically requires a Bachelor’s degree with 5-8 years of industry experience
Informal management/ team lead experience
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.
At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.
Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at talentacquisition@dexcom.com.
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