Where you come in
Maintain and update CRM databases to ensure data accuracy and integrity.
Monitor customer data quality and perform data cleansing activities.
Analyze customer, sales, and marketing data to identify trends and insights.
Produce regular performance reports.
Assist with CRM system administration, user support, and troubleshooting and training for field based teams.
Support customer journey mapping and lifecycle management initiatives, evolving into campaign analytics.
Work with field based teams and marketing to improve CRM processes.
Help implement CRM enhancements, automation, and system improvements in collaboration with the EMEA and global teams.
Ensure compliance with data protection and privacy regulations.
What makes you successful
You have experience working in MedTech or Pharmaceutical European/ UK commercial organizations and expertise working with MedTech / Pharmaceutical CRM and salesforce effectiveness data.
Working knowledge of CRM systems (e.g. Veeva, Salesforce) and desirable experience of leveraging Iqvia OneKey.
You have a proven ability to support field based team in leveraging CRM capabilities, understanding how technical functionalities translate into everyday use.
Strong analytical and problem-solving skills
Proficiency in Excel and data analysis techniques.
Attention to detail and commitment to data accuracy.
Good communication and stakeholder management skills.
Ability to organise and prioritise multiple tasks.
Curious and data-driven mindset.
Collaborative team player.
Basic knowledge of reporting and dashboard tools (Power BI, Tableau, CRM reporting tools).
You bring strong communication skills, enabling you to simplify complexity and guide stakeholders through change and adoption.
You balance adherence to clear standards, governance, and cadence while retaining flexibility to tailor solutions based on changing market needs.
What you’ll get
A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required
5%
Experience and Education Requirements: Typically requires a Bachelor’s degree and a minimum of 2-5 years of related experience.
Flex/Hybrid Workplace: Your primary location will be your assigned Dexcom site but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.
At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.
Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at talentacquisition@dexcom.com.
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