Where you come in
You will own CAD and PDM administrative activities, including system configuration, troubleshooting, user support, and license management.
You will champion CAD best practices, data integrity, and standardized workflows across engineering teams to improve consistency, efficiency, and collaboration.
You will support CAD/PDM environments and engineering data practices, including user access, configuration, workflow support, version control, and integration with PLM and related systems.
You will serve as a technical escalation point for complex CAD/PDM issues, partnering with engineering teams to determine practical solutions that protect data integrity and enable work to proceed effectively.
You will manage the CAD Support Request process from intake through requester-confirmed closure, coordinating review, troubleshooting, communication, blocker resolution, escalation, and documentation.
You will coordinate license assignments, utilization monitoring, maintenance, and renewals with IT, Procurement, application owners, and software vendors to keep CAD tools current and available.
You will lead continuous improvement of CAD workflows, standards, tools, and support practices, and provide guidance to less-experienced administrators and users.
What makes you successful
You have minimum 5 years of relevant experience in SolidWorks CAD and EPDM application support, engineering software administration, license management, technical support, or a related field.
You have experience administering engineering software licenses and supporting CAD applications.
You have experience with license-server administration and coordination with IT infrastructure or application teams.
You have experience managing the full lifecycle of technical support requests, including intake, prioritization, status tracking, documentation, escalation, requester communication, and closure.
You have an understanding of software licensing, user access, entitlement allocation, and utilization tracking.
You have an ability to diagnose complex software, access, configuration, connectivity, and licensing issues using a structured, evidence-based troubleshooting approach.
You have a strong organization, prioritization, attention to detail, and written and verbal communication skills.
You have the ability to work independently within established procedures and collaborate across technical and business teams.
You have demonstrated ability to independently lead complex cases, coordinate cross-functional resolution, improve support processes, and guide less-experienced team members.
You have hands-on experience administering SolidWorks PDM environments, including CAD data management, user access, configuration, workflow support, and data integrity.
You have an understanding of engineering change processes, product-design workflows, engineering bills of materials, and CAD/PDM integration with PLM and manufacturing systems.
Preferred qualifications
Experience supporting SolidWorks CAD tools in an engineering or product-development environment.
Experience working with software vendors and supporting renewal or procurement activities.
Experience developing troubleshooting guides, knowledge articles, training content, or support-process improvements.
Familiarity with software compliance practices, controlled documentation, and access-management procedures.
What you’ll get: (this section should not be modified)
A front row seat to life changing CGM technology and the #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required
0-5%
Experience and Education
Typically requires a minimum of 6-8 years of related experience and High School diploma/certificate or equivalent.
Preferred: Associate degree in Information Technology, Computer Science, Engineering Technology, CAD/Drafting, or Bachelor’s degree in Computer Science, Engineering, Engineering Technology,, or an equivalent combination of education and relevant experience.
Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.
Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true
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Salary
$34.95 - $52.45
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