Ensure documentation is available at launch and then deepen, expand, and improve it over time based on customer needs, support patterns, and product evolution. Sustaining documentation is as much of the job as creating it.
Partner with product managers who own the content for their areas. Your job is to help them get documentation ready: structuring, drafting, editing, publishing, and driving the review process to completion on schedule.
Identify and address knowledge base gaps by analyzing support ticket themes, deflection data, and customer feedback - not waiting for requests to arrive.
Maintain and improve the documentation infrastructure: contribute to article health metrics, flag platform issues that affect KB quality (e.g., metadata hygiene, article visibility settings), and propose operational improvements.
Hold subject-matter experts accountable for technical reviews. Documentation at DevRev is a cross-functional commitment: product managers own accuracy, and you drive the process that ensures it.
Identify and implement opportunities to use AI and automation to scale documentation production, including AI-assisted drafting, content audits, and workflow automation.
What you'll bring
3 - 6 years writing and maintaining software product documentation, preferably for SaaS or platform products.
Strong command of documentation best practices: information architecture, essentialism, clear and direct prose.
Experience sustaining a documentation set over time - not just writing first drafts, but iterating, expanding, consolidating, and retiring content as products evolve.
Comfortable with knowledge base platforms, markdown, and version-controlled content workflows.
Demonstrated ability to learn complex technical domains quickly - AI, APIs, integrations, access control, and similar concepts will be your daily vocabulary.
Effective async communicator across time zones.
Interest in using AI tools to augment documentation workflows for drafting, translation, content audits, or summarization.
Strongly preferred
Previous startup experience, demonstrating adaptability and proactivity in fast-paced environments.
Familiarity with AI products, developer tools, or platform products with complex permission models.
Experience using analytics (article views, search queries, deflection rates) to prioritize documentation work and measure impact.
- How do we work?
- Whatever your role, our values describe what we ask of each other.
- Be a bridger
- Look beyond your own role. Ask questions, share context and help others get unstuck. That may mean bringing the right people together or picking up a problem that doesn’t necessarily fit neatly into your job description.
- Care loudly
- We want your perspective, not just your agreement. Speak up when something isn’t working or someone needs support. Give honest feedback with respect for the person receiving it. Don’t let an uncomfortable conversation become an unspoken problem.
- Own the outcome
- Take responsibility for the result, not just your part in the process. Use AI to move the work forward, not to outsource your judgment. Make the call, check whether it worked and change course when it didn’t. If something goes wrong, own it and help fix it.
That’s DevRev!
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
