As the technical owner of the customer relationship, you'll partner cross-collaboratively to ensure successful delivery. Your role spans from understanding domain-specific customer needs to architecting scalable, agent-based AI solutions using DevRev's platform**, with direct involvement in implementing key technical components and debugging complex integration challenges.
This position requires a unique blend of enterprise architecture expertise, AI solution design, hands-on development skills, customer empathy, and cross-functional collaboration. You'll act as the connective tissue between pre-sales, customer success, engineering, and product teams, bringing our AI capabilities to life for real-world business impact.
What You'll Do
Customer-facing: 80% working directly with customers
Design & Deploy AI Agents: Build, configure, and launch intelligent agents using the DevRev platform to solve real customer problems.
Integrate Systems: Connect AI agents with external platforms (e.g., CRMs, APIs, databases) for seamless workflow automation.
Optimize Performance: Tune prompts, logic, and agent configurations for accuracy, reliability, and scalability.
Own Requirements: Partner with customers to deeply understand their needs and translate them into technical agent specifications.
Prototype & Iterate: Lead live demos, build rapid proof-of-concepts, and refine solutions through customer feedback.
Lead Execution: Define project plans, align internal teams, and ensure timely delivery of deployments.
Advise Customers: Act as a trusted technical advisor on AI agent architecture, performance, and long-term scalability.
What You Bring
Experience: 7+ years in software development, AI/ML engineering, or technical consulting. Customer-facing experience is a plus.
Background: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
Coding Skills: Strong proficiency using TypeScript/JavaScript, Python, data structures and algorithms, (Nice to have: Go).
Applied AI Knowledge: Large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.
Cloud & DevOps: Hands-on experience with AWS, GCP, or Azure, and modern DevOps practices (CI/CD, containers, observability).
System Integration: Comfortable integrating systems via APIs, webhooks, and event/data pipelines.
Data-Driven Mindset: Use A/B testing, telemetry, and metrics to guide decisions and drive improvements.
Communication: Strong written and verbal skills to articulate technical concepts to both engineers and business stakeholders.
Customer Empathy: A bias for action and a relentless focus on solving problems for customers.
As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.
- How do we work?
- Whatever your role, our values describe what we ask of each other.
- Be a bridger
- Look beyond your own role. Ask questions, share context and help others get unstuck. That may mean bringing the right people together or picking up a problem that doesn’t necessarily fit neatly into your job description.
- Care loudly
- We want your perspective, not just your agreement. Speak up when something isn’t working or someone needs support. Give honest feedback with respect for the person receiving it. Don’t let an uncomfortable conversation become an unspoken problem.
- Own the outcome
- Take responsibility for the result, not just your part in the process. Use AI to move the work forward, not to outsource your judgment. Make the call, check whether it worked and change course when it didn’t. If something goes wrong, own it and help fix it.
That’s DevRev!
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
