What You'll Be Doing
Monitor mission-critical applications and systems to identify performance issues, service disruptions, and potential outages before they impact operations.
Respond to system alerts, troubleshoot incidents, assess severity, and coordinate timely resolution with application, infrastructure, and network support teams.
Support the Passenger Services Program Directorate's (PSPD) suite of customer-facing applications, helping maintain system availability and performance.
Track, document, and update incidents, including business impact, root cause, corrective actions, and resolution status.
Monitor production changes, scheduled maintenance, and system outages, escalating unexpected issues and verifying application functionality following changes.
Work with technical teams and government stakeholders to communicate system health, performance trends, and emerging concerns.
Support established Service Level Agreements (SLAs) through timely incident response, escalation, and follow-up.
Analyze application dependencies and monitoring data to identify recurring issues and opportunities for improved system reliability.
Assist with root cause analysis (RCA), incident reviews, and recommendations to prevent future disruptions.
Prepare daily system health updates, executive reports, and monthly program review materials.
Help incorporate new applications into monitoring processes and recommend improvements to tools, procedures, and documentation.
Collaborate with project managers, technical leads, and government personnel to ensure consistent communication and reliable operational support.
Required Education, Experience, and Skills
5+ years of experience supporting IT systems, including troubleshooting, application maintenance, system monitoring, or network operations.
Strong understanding of ITIL principles and experience applying IT service management practices in an operational environment.
Hands-on experience with automated monitoring and performance management tools such as Splunk, AppDynamics, Auto Ops, or similar platforms.
Experience identifying, investigating, documenting, and escalating application or infrastructure incidents.
Ability to manage multiple systems and priorities while responding effectively to time-sensitive technical issues.
Strong written and verbal communication skills, including the ability to communicate technical issues clearly to both technical and nontechnical stakeholders.
Ability to work independently while collaborating effectively with application, infrastructure, and operations teams.
Availability to work the designated shift schedule onsite in Ashburn, VA, with flexibility to support additional shifts as needed.
Preferred Education, Experience, and Skills
Experience supporting U.S. Government systems or mission-critical federal applications.
ITIL certification or willingness to obtain certification within the first year of employment.
Our estimated salary range for this position is $80,000 - $125,000. This presented salary range is not a guarantee of compensation or salary. Offered salary is based on experience, geographic location, and possibly contractual requirements as appropriate to the role. *Salary could fall outside of this range.
Who We Are
Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client’s missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management.
As a Washington Post Top Workplace award winner for the past THIRTEEN years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy:
Generous and flexible time-off policy
Flexible work schedules and telework options, including remote work availability for eligible projects
Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities
Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more
401K matching with a 5% matching contribution
Regular team and company social events including our annual party, happy hours, fitness challenges, and more
A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts
To learn more about working at Dev Technology, visit Working At Dev Technology Group
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Dev Technology Group operates in the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, MS, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV.
