Tasks and Qualifications
KEY RESPONSIBILITIES
Provide technical support to our customers by investigating, resolving, and escalating Mobile Automation system issues while keeping customers informed
Manage incidents and project tasks to meet deadlines, budgets, and quality standards while following internal procedures
Communicate and build strong relationships with customers, including training operators and client personnel
Maintain accurate documentation, including technical records and reports
Commissioning of AGVs on-site
Assisting senior engineers with costing, scheduling and ordering hardware/equipment
System upgrades and configuration of computer hardware
Testing and integration of AGV and PLC systems
Ensure compliance with safety standards, continuously improve skills, and support on-call and the overall team
ABOUT YOU – WHAT YOU WILL BRING
Engineering degree - Electrical or Mechatronics / Robotics / Industrial Automation
Experience in electrical design and installation
Knowledge of configuration, programming and commissioning of AGV PLC's (desirable)
Technical Writing (desirable)
Knowledge of PC and basic programming
Ability to be flexible and resourceful in the face of challenging situations
Strong communication, analytical thinking and problem-solving skills
Ability to work within a team environment
Hunger with the ability to learn
WHY WORK FOR DEMATIC?
This is an exciting time to join Dematic. If you’ve ever wondered how your online order arrives at your door so quickly, there’s a good chance our technology played a part. We partner with some of the world’s most innovative companies to design, build and support intelligent automation and software technology solutions for warehouses and distribution centres, tailored to our clients’ needs. With over 11,000 employees globally and more than 900 across Australia and New Zealand, Dematic continues to lead the way in automation, robotics and smart logistics.
Dematic has been a leading supplier of AGVs across Australia and New Zealand for over 40 years. We have been at the forefront of many developments in AGV technology and have pioneered new advances in the areas of safety and vehicle navigation. Our AGVs are at the top of their class in technical sophistication.
