Follow study priorities and company goals to determine which patient accounts need attention first.
Use scripts and systems to guide conversations, document activity, follow up, and help patients move through the scheduling process.
Manage a high volume of outbound calls, working toward approximately 100 calls per day, with volume varying by conversation complexity.
Learn about different studies, diseases, medicines, and patient needs so you can support informed and compassionate conversations.
Collaborate closely with teammates, site managers, and leaders to solve problems and improve outcomes.
Participate in coaching, observations, and one-on-one support as you ramp into the role.
Skills Needed to Win
1+ years of professional experience in a goals-driven, results-based position (retail or sales, call centers, collections, banking, or other customer-facing positions are ideal!)
A people-oriented, compassionate communication style.
Preferred: Experience with high-volume outbound calls.
Preferred: Bachelor's degree in business, marketing, sales, or other relevant field. Healthcare or research experience is not required!
Coffee drinkers preferred... tea drinkers accepted :)
The Right Candidate Will
Be self-motivated, energetic, and positive.
Demonstrate resilience and motivation to keep going through repetitive work and challenging calls.
Be adaptable in a changing, fast-growing environment.
Bring a teachable attitude and an interest in continuous improvement.
Believe in high quality and have a high standard of compliance and execution in daily work.
Be remarkably organized.
Be skilled at problem solving, planning, and being proactive.
Accept ownership of tasks from inception through completion, including accountability for performance goals.
Team Perks & Benefits at DelRicht Research
Medical Insurance, with generous employer paid contributions
Dental and Vision Insurance
Short and Long Term Disability and Group Life Coverage
Paid Time Off that builds throughout your career with the company
401K (+ discretionary match/profit sharing)
Quarterly Bonus Plan
Professional Development Program
Success-Driven Environment where data drives decisions and insights
- Job Type: Full-Time, 40+ hrs
- Work Schedule: Monday through Friday, plus rotating monthly Saturday shifts
- Location: On-site in Metairie, LA (+1 remote work day available for top performers!)
- Base Compensation: $36,000-$39,000
- Commission Structure: Our commission earnings are uncapped! Average first year earnings range from $48,000 to $55,000, with top performers earn significantly higher salaries.
Want to learn more? Visit our website linked to learn about our company and current clinical trials, see patient testimonials, and check out our careers page!
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
