Engage on Salesforce Sales Cloud and Service Cloud configuration and functional design, including workflows, automation, permissions, and reporting.
Develop test scenarios and test scripts; coordinate user acceptance testing (UAT); and support release readiness.
Participate in Agile ceremonies; track decisions, risks, dependencies, and blockers; and support adoption through demonstrations, process documentation, training, and go-live activities.
A successful candidate would possess these skills
Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others
The Team
Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.
Qualifications
Required
Bachelor’s degree
Salesforce Certified Platform Administrator
2+ years of Salesforce and business systems experience, including Salesforce Sales Cloud and Service Cloud solution design, Salesforce implementation, administration, and application configuration.
1+ years of experience delivering federal applications; facilitating discovery workshops and stakeholder interviews; and documenting future-state processes.
1+ years of experience translating business needs into prioritized Salesforce functional requirements, epics, user stories, and acceptance criteria, and using Jira to manage backlogs with business and technical teams.
1+ years of experience developing test scenarios and test scripts, coordinating user acceptance testing (UAT), and supporting release readiness.
Ability to travel 0–25%, on average, based on the work you do and the clients and industries/sectors you serve.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Active Secret clearance required.
Preferred
Experience supporting customer relationship management (CRM) solutions and external-facing industry portals.
Experience supporting adoption through product demonstrations, process documentation, training, and go-live activities.
Experience partnering with Salesforce architects, administrators, developers, user experience, and quality assurance teams during product delivery.
Experience using Anthropic Claude Code
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $82,600 to $162,800.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
