Lead client governance activities, including status reporting, performance reviews, decision tracking, and delivery communications
A successful candidate would possess these skills
Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others
The Team
Our Insights, Innovation & Operate offering within Deloitte Human Capital helps organizations design, run, and continuously improve people operations. We combine functional expertise in human resources and learning with technology capabilities and managed-services delivery to help clients achieve workforce effectiveness and measurable business value.
The Learning Business Process as a Service team delivers end-to-end managed learning operations across enterprise learning and development, customer education, and partner enablement. Using Deloitte’s global delivery footprint and an ecosystem of technology and delivery partners, we help clients improve learner impact and business outcomes.
Qualifications
Required
Bachelor’s degree
6+ years of experience delivering learning operations, managed services, or business process outsourcing services for external clients, including 3+ years of experience in a consulting or client-service environment
3+ years of experience leading enterprise learning operations that included at least two of the following: learning administration, content development, helpdesk support, vendor management, or service-performance reporting
1+ years of experience leading a managed-services delivery workstream that included operational reporting, service performance management, or vendor management
1+ years of experience applying AI or automation to learning operations, including content authoring, workflow automation, or analytics
Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
Limited immigration sponsorship may be available.
Preferred
Master’s degree or Master of Business Administration (MBA)
1+ years of experience managing a global delivery model that included offshore or nearshore teams
1+ years of experience using learning management system (LMS) or human capital management (HCM) platforms
1+ years of experience managing customer education, partner enablement, certification, or credentialing programs
1+ years of experience measuring managed-services performance against service-level agreements
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#HCFY27
