Serve as first responder for customer requests originating in US time zones; delegate work to India-based developers as needed.
Coordinate with the AODocs (third-party) product support team on upgrades, certifying changes in staging before production release.
Execute manual build/deployment for customizations, validating changes prior to go-live.
Support onboarding of new teams/libraries onto AODocs, including maintaining/updating existing data-migration tooling.
Participate in disaster resiliency testing (DiRT) activities, documenting recovery steps so someone unfamiliar with the architecture can replicate the environment.
Collaborate with the Solution Designer and Technical Project Manager on requirement clarification and delivery sequencing.
Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
The Team
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.
Qualifications
Required
3+yrs experience in AODocs, Java, Python, REST APIs, GCP stack; hands-on AODocs and LEA Doc Compare experience; production support/bug-fix experience in a customer-facing support model
3+yrs experience in Java, Python, REST APIs, SQL, GCP services; experience customizing and extending third-party platforms (AODocs, LEA Doc Compare) rather than building from scratch.
Familiarity with G3-style documentation and review tooling.
Experience delivering within a defined 8x5 support window (not 24x7); able to triage, prioritize, and resolve bugs from a live ticket/bug queue.
First point of contact for customer requests arriving in US business hours; able to delegate/hand off tasks to India-based developers when work extends beyond the US day.
Comfortable with largely manual build/deployment pipelines for platform customizations; coordinates directly with the third-party AODocs product support team on upgrades and production releases.
Clear technical documentation; works independently against evolving/undocumented legacy customizations; comfortable being the escalation point between US customers and offshore team members.
Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or equivalent professional experience.
Limited immigration sponsorship may be available
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
This position is aligned with the Project Delivery Model. To view the associated benefit package, please reference this document USBenefitsJourneyProjectandCenterTAM
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
