Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
Work you'll do
Lead the design, evaluation, selection, implementation, and support of server, application and network infrastructure monitoring. Architect infrastructure, application monitoring, and log analysis frameworks to provide deep operational visibility of production systems. Collaborate with IT Architecture to understand future system state. Work with application and system owners to clarify monitoring requirements and business needs. Collaborate and provide technical direction to the maintenance of infrastructure monitoring tools to ensure that the proper use of the monitoring system is understood. Manage evolving applications and business processes. Identify and document specific issues and problems by providing technical troubleshooting skills during triage activities. Provide insight into technical issues and lead to the development of strategies or plans to resolve these issues. Track vendor roadmaps and lead efforts to implement new features, enhancements, and upgrades. Identify methods of providing audience appropriate views of monitoring data. Provide clear and complete documentation of monitoring activities for all audiences. Provide continuous suggestions for improved alert configuration and operational processes in relation to monitoring. Serve as an escalation point and resource to system administrators for monitoring issues. Deliver the monitoring platform as a service (set-up, troubleshoot, maintain) to the various other infrastructure and application teams across the enterprise. Establish clear, well-defined monitoring standards across all service delivery teams in the enterprise. Establish guidelines around system alerting and alert routing to ensure efficient and timely response to infrastructure/system issues that impact production environments. Implement automation for monitoring implementation and an audit process to ensure that systems are being monitored as prescribed. Enforce best practices around data collection and storage of collected metrics to ensure the appropriate data required for real-time problem detection, rapid problem resolution, and effective post-mortem analysis. Maximize knowledge as industry leading expert on monitoring systems to understand and implement advanced monitoring scenarios, address monitoring gaps, and ensure that our corporate resources are monitored as effectively as possible. Create a culture and process of continuous refinement in the monitoring space by establishing an iterative cycle of feedback, implementation, and improvement between the monitoring teams and various service delivery teams.
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Telecommuting permitted within commutable distance to the office.
The team
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Qualifications
Employer will accept a Bachelor’s degree in Computer Science, Electronics Engineering, or related field and 7 years of experience in the job offered or in an IT Infrastructure Monitoring Engineer-related occupation.
Position requires experience in the following
- 1. Scripting experience with PowerShell, Java Script, and Python
- 2. Using Windows and Linux platforms and other native components like task scheduler, cronjob, and event logs
- 3. Utilizing Dynatrace or NetBrain to configure monitors and develop workflows and runbooks
- 4. Utilizing SolarWinds Orion to integrate multiple IT monitoring modules into a single interface
- 5. Utilizing ThousandEyes to provide clients with real-time visibility into network connectivity and application performance
- 6. Developing SQL/DQL queries to build reports and business logics
- 7. Utilizing Splunk ITSI to monitor and provide end-to-end visibility into the function of critical IT and business services
- 8. ServiceNow ITOM event management and service mapping
Limited immigration sponsorship may be available.
