If you're energized by solving complex systems challenges, excited to work alongside AI to amplify your impact, and motivated by the opportunity to shape what's next instead of simply maintaining what's been done before, you'll find your place here.
Join us and help build the future of enterprise technology.
What you’ll achieve
As a Principal Software Engineer, you will be responsible for enabling customer adoption of SONiC-based AI and enterprise networking solutions, from POCs and deployment validation to complex escalations. You will work with customers, support, pre-sales, solution architects, and engineering teams on fabric orchestration, deployment readiness, and resolution of customer issues. As a successful candidate, you will be a technically savvy, customer-focused engineer who bridges customers and engineering, resolves critical issues, and accelerates adoption of reliable, scalable, customer-ready SONiC-based networking and AI fabric solutions.
You will
Serve as the first line of escalation into engineering for support and pre-sales, troubleshooting customer issues and driving workarounds and planned resolutions.
Define and drive system-level validation strategies for complex SONiC-based AI and enterprise networking solutions, aligned with spec-driven and test-driven development (SDD/TDD), validating customer use cases, POCs, and end-to-end workflows across network infrastructure, fabric orchestration, servers, storage, and telemetry.
Investigate complex customer-reported issues across SONiC software, networking protocols, platform components, and orchestration systems, including link-level errors and retransmit behavior, closing field escapes through triage, debugging, and closure.
Provide technical leadership across customer engineering, system test, product management, and software development organizations.
Drive architectural reviews, identify solution gaps, and influence product engineering roadmaps based on customer deployment requirements, translating customer feedback and field learnings into engineering improvements using Python, SpyTest automation, and AI agents that improve execution efficiency, impact, and value.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
Customer and solution experience: working with customers, solution architects, support, and engineering teams on POCs, deployments, and escalations, and system testing complex AI, data center, and enterprise networks, including scale-up, scale-across, scale-out, rack-scale, and fabric-scale environments.
Networking technologies: VXLAN-EVPN, MLAG, EVPN-MH, ECMP, VRF, BGP, OSPF, IS-IS, SRv6, BFD, Layer 2, multicast, RoCE, QoS, DCB (PFC/ECN), lossless Ethernet, link-level retransmission, and enterprise services (DHCP, DNS, NTP, LDAP, RADIUS, TACACS+, 802.1X).
Integrated solutions: validation of networking, compute, storage, GPU cluster, and fabric orchestration solutions, including Ansible, Kubernetes integrations, and lifecycle workflows.
Automation and telemetry: strong Python and test automation skills, with telemetry and northbound interfaces (CLI, REST, gNMI, NETCONF/YANG), traffic generator testing (for example IXIA), and packet analysis.
Bachelor’s or Master’s degree in Engineering in CSE, ECE, EEE, IT, Computer Networks, Cloud Computing, or equivalent.
Desirable Requirements
Experience with SONiC and SpyTest, network test automation, deployment validation, and customer-focused solution demonstrations.
Experience building or using AI agents and AI-assisted workflows (AI models and tools, for example Claude, Devin, GitHub Copilot) for troubleshooting, solution analysis, automation, and customer issue investigation.
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .
